Why microsoft...why

So after 1 whole year i decide to try appeal for my old account to be unbanned, now there is a good reason for this and that is that since the new dashboard update which has cause problems for thousands of player including myself came out, it forced be to
have to reset my console..now, i as im sure many are aware that there is an option to press keep games and data.. which i did of course. However upon resetting the console i scrolled to my games and apps to see over 114 games had gone. FULL PURCHASED GAMES!
Might i add..so i figure out finally that its because they were all purchased on my old account which is of course as mentioned..banned...forever. So i try appeal to this and am now told the account will never be trusted to sign in again. So ive lost OVER
£3000 worth of games because microsoft wont let me sign in to my old account just to recover the games. You can keep the account i dont even want it. Just give me access for 1 day just to download my games again. Since 1 year ago i also decided to join the
ambassador program for xbox so i could help others out with situations they get into..much like this one. So im asking.. As an ambassador... As a loyal xbox customer.. Somebody help me please.

:)

 

WHY Microsoft? WHY!

@Burst Axe

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Off topic but lets say SONY came to you and said we will pay you 1 million dollars to say you can push things onto the PS4 that you cant elsewhere..

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would you do it?

 

WHY Microsoft? WHY!

@burst I curse the change everytime I get up to change my discs to play games that are installed. Unless I go digital ( which I am) this feature on X1 is nerfed.

 

The enforcement team does not use the forums. To see about submitting a case review, you would need to go to
http://enforcement.xbox.com

 

If the ban is a year+ old there will be no option for case review and unfortunately you forfeit any digital content and subscriptions attached to the account.