Why microsoft is not fixing this issue

Please try that test.

As mentioned, you can have the fastest Internet in the world but if the ports for the servers aren't open, you can connect. It's like driving to your destination at the speed of light and hitting a wall.

Please try this test

Hello there!

My name is Jonny and I will be assisting you today!

First, thank you so much for contacting us regarding your inquiry/ concern.

I do look forward to resolving this problem together!

The servers are operating normally right now and despite having a fast connection or the best internet, will not help if certain ports are blocking your network from accessing servers properly.

Can you see if this happens when you connect to a different network such as a mobile hotspot or any other network source?

Simply try a different network just to see if it works, my friend. This will tell me more about the issue at hand.

Absolutely.

What you'll want to do is something called port forwarding which your network provider will want to help with as it requires configuring your router.

See below for required ports.

https://support.xbox.com/en-CA/help/hardware-ne...

Oki sir thanks for your time I understand now my network is only accepting download from ps4 server I think you are right I well try different network but can't we fix our own network I changed my network this week and after that my xbox facing this issue but not my ps4. Is there any fix so my xbox also can able to download from the same network I already brought the internet plan for 12 months