Why keep my games crashing?

xxCarrot · Jan 25, 2023

Dear Xbox,

I have an xbox series s and have it for 5 months. Sinds i bought it, it keeps crashing in every game. I have tried everything but nothing works. When i play fortnite it just crashes for some reason in the middle of the game. And sometimes it turns off completely. I have tried restarting my xbox, factory reseting, making a new acc, reinstalled games and nothing worked so far. I dont know if it is a cooling problem or something else. Please if anyone can help it would be a blessing

:)

Rostom L

Hi there! I'm Rostom, an Independent Advisor. I will be glad to help you here. This is clearly not the situation I want you to be in mate. Let's do our best to figure this out.

You mentioned that you already performed a factory reset, did you try to remove everything or just keep games and apps?

Christopher Revoredo

That is why you will select keep my games and apps!

XBF Brad A

Hi doug,

You could try an
offline update instead. This will update the console offline. Sometimes updates glitch or become corrupt. This will be next step if the factory reset doesn't work.

Thanks,

Brad

WPAK

Hi there,

is your console set to Instant-On if so please try to set it to Energy-Safe mode to see if that makes any difference.

It will fully turn off each time when powered down, so boot time will be a bit longer, but it's good to know if it helps (or not)

Another thing to try would be to try a factory reset (with keeping games and apps installed) to see if that helps anything.

for the steps see:
https://support.xbox.com/xbox-one/console/reset-console-to-factory-defaults

Let us know the results

CK4W

It sounds like it could be a connection issue, I've had the same problem with some games and had to end up reinstalling the games. But more and likely what's causing it is there might be a file that is corrupt that's making the game force crash.

Why keep my games crashing?