Why keep my games crashing?

Hi there! I'm Rostom, an Independent Advisor. I will be glad to help you here. This is clearly not the situation I want you to be in mate. Let's do our best to figure this out.

You mentioned that you already performed a factory reset, did you try to remove everything or just keep games and apps?

Hi doug,

You could try an
offline update instead. This will update the console offline. Sometimes updates glitch or become corrupt. This will be next step if the factory reset doesn't work.

Thanks,

Brad

Hi there,

is your console set to Instant-On if so please try to set it to Energy-Safe mode to see if that makes any difference.

It will fully turn off each time when powered down, so boot time will be a bit longer, but it's good to know if it helps (or not)

Another thing to try would be to try a factory reset (with keeping games and apps installed) to see if that helps anything.

for the steps see:
https://support.xbox.com/xbox-one/console/reset-console-to-factory-defaults

Let us know the results

It sounds like it could be a connection issue, I've had the same problem with some games and had to end up reinstalling the games. But more and likely what's causing it is there might be a file that is corrupt that's making the game force crash.

Hi! I'm Rostom, an Independent Advisor. I will be glad to help you here. Sorry to hear about the issue. No worries, we will do our best now to get this sorted out.

There are other factors that could affect our issue. It's possible your game saves were corrupted or possibly an issue with your network connection.

First, check your network statistics if your network details are good. You could also try a different network or switch from wired connection to wireless or try mobile data hotspot.
Check the guide here about troubleshooting Xbox network connection: https://support.xbox.com/en-US/help/hardware-ne...

To delete your game saves, follow the steps below:
Press the Xbox button to open the guide.
Select Profile & system > Settings > System > Storage devices.
Select Clear local saved games.
Note Selecting this option will not delete any games or progress you have saved in the Xbox cloud. It will only clear data you have saved locally.
Select Yes to confirm.

***I suggest to plug your console directly to your wall outlet. Do not use any surge protector.