Why it is showing like this PUR-UserAlreadyOwnsContent t6q40Li88ZRzTYkiVF/DsL.1051...

Hi, I hope you're doing great out there despite the issue that you're experiencing. I am an Independent advisor and I am here to help you in regards to your concern.

As per checking SnowRunner (Windows 10) is not a free game, you may have seen the free DLC for the game.

Hi UGLYMrJanitor,

Thanks for your response, however unfortunately the system wont let you add a code for a game that you already own and that is just the way it works. I understand where you are coming from with the Megalodon Shark Card but that version of a game is sold
as one complete package and therefore not likely able to be split.

The only thing you can do is take a look at this Help with giving digital games as gifts support page link
on what to do next. It does have a section on what to do if you have the game already.

Hi Odin,

Thank you for posting in Microsoft Xbox Community. I'm sorry to hear that you're having issues purchasing Robux from your laptop. I understand that you received UserAlreadyOwnsContent error. Some users who had this similar issue resolved this by purchasing using a web browser through https://www.xbox.com/ Kindly try it as well.

In addition, please try the Microsoft Gaming Repair Tool for Xbox App, this tool detects and automatically repairs error found on your system. Please download and install it using this link then run it as administrator.

https://aka.ms/GamingRepairTool

For more information about this tool, please visit:

https://support.xbox.com/help/games-apps/troubl...

Once done, please open Xbox App and Microsoft Store, completely sign out from your Microsoft account and re login. Please make sure that you're logged in using the same account on both applications.

Regards,

Alvaro

"This support request will be handled in English"

Hello, first it's a pleasure to be able to help you today.

My name is Welcome to the community.

Hello АртёмУрусов, the entire purchase, billing and redeeming process is automatic in Microsoft's system, if nothing is happening or you are getting some kind of error, do not try again for now, wait and try again later because there may be an error on Microsoft's side.

Hi!

If you are using W10, try to restore the Store. Type "Win+R" and then use the "WSReset.exe" command.

I trie this but no effect. I get the same error