why isn't the code being sent to me?

Hi there! This is Virginia O.

I understand that you are experiencing issues receiving the verification code.

I apologize for the inconvenienced this has caused you. I will do my best to help you.

Be guided that this is a public community forum, so we are players like you, we are not employees of Microsoft or Xbox, so we do not have access to any user account or check anything from the forum. All users help each other with common problems.

Please verify contact information by double-checking that the email address and phone number associated with your Microsoft account are correct. Make sure that you are using the correct phone number and email address for verification purposes. And then check Junk/Spam folders because verification codes may end up in the junk or spam folder of your email account. Ensure to check these folders regularly.

Next is to try different devices. Kindly request the verification code from a different device to make sure that the issue is not related to a specific device.

If the issue persist after performing the troubleshooting steps, kindly wait and try again because if the “Send Code” button is hit too many times, Microsoft might impose a temporary block or delay on code delivery as a security measure.

Please give it an hour or two before requesting another code.

For your reference regarding the troubleshooting steps of not getting the verification code, please visit this link: https://support.microsoft.com/en-us/account-bil...

Thank you for your cooperation.

code was sent to me by xbox for being sucky at their jobs

I don't understand why codes are being sent to an email at all. If you are connected to live, there's a spot in your dashboard pull up that says "Redeem Code".

Hi ScottishJ,

when you enter in the code, what is it saying as to what the error is or why it isn't being accepted?

Hey there Locos,

Sorry to hear you're having an issue with your account.

This thread is several months old.

Please create a new thread detailing your situation along with any error codes/messages you see and troubleshooting steps you've taken so that we can provide you individual support.

A few things to include for clarity,

• What code are you not getting? The two-factor authentication code?
• Are you getting the code sent to your phone or e-mail?

Let us know in your new thread please.