Why isn't my reset button working?

My controller isn't the problem. All of my buttons seem to be working perfectly besides the Xbox button. Whenever I press it, it opens up the menu in a delayed way. I can't even access the troubleshoot page.

Thank you for contact us! I'm Anderson, an Independent Consultant and a Microsoft user like you.

good evening

I am sorry that your controller does not work properly,

Have you tried another controller or tested your controller on another device?

The joystick has a 90-day warranty, microsoft does not carry out out-of-date repairs.

If it is within the deadline, request the repair:

it is necessary to register the product on the microsoft website and open a work order.

https://support.microsoft.com/en-us/devices

if you have any questions, follow this link:

https://support.xbox.com/en-us/help/hardware-ne...

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

Do you have a third-party headset plugged into your console? If yes, can you please completely unplug the headset and not plug it back in the headset and then try launching the game.

Hello Jason T, I am an independent advisor and I will be happy to help you today. My name is Khaji

I'm sorry you're experiencing issues with the A button on your Xbox controller.

Here are some suggestions that might help fix the problem:

Restart your console: Make sure you have tried restarting your console. This can solve many problems

Reset the controller: Many controller problems can be resolved by putting them through a complete power cycle. To power cycle the controller: Press and hold the Xbox button for 5-10 seconds, until the controller turns off. Wait a few seconds and press and hold the Xbox button again to turn the controller back on.

Update controller firmware: Under Profile & System, select Settings. Under Devices & connection, select Accessories. On the Xbox Wireless Controller screen, select “…” to check the firmware version of your controller. If it says no update available, the driver is up to date

Thank you very much for your patience and understanding! If you need anything else, don't hesitate to contact us again.

Hi Dylan. My name is Kyle and I'm an independent advisor.

I'm sorry you are experiencing issues with your Xbox controller. Let me see how I can assist you.

To confirm, does this only happen in Madden 24? Do other games work fine with the controller?