Why isn’t my realm accessible after my card has been charged for the renewal

Hello Jesse

I do not see the current recurring charge listed at https://account.microsoft.com/billing/orders/ currently there's no history of that charge ever being made, but I know it used to be on there as I've had Minecraft Realms for well over a year. The only charges listed are the two new charges I had to make to regain access to my realm.

After checking my girlfriend's subscription history we found the payment history is now on her account somehow. She also does not currently have access to any realms on minecraft, and she's never had a realm. The realm in question has alway been under my name, I'm listed as the owner, and it worked for over a year with no problems. Now I'm still paying for it but no one has access to it.

All subscriptions have been cancelled and refunds have been requested. I guess we'll see what happens.

Hello Unholy Eff3ct! Same issue, sooo frustrating.

I don't think it has to do with you cancelling the subscription, but it might. My Realm expired because my debit card was stolen so I got a new one and forgot to update the card information. I didn't realize it until 2 months later because I was in night
classes and did not have much time to play. On Microsoft's website though it says I cancelled it on 10/20/19, when my card could not be charged since it was stolen and cut off.

When I went to renew it on 12/20/19 the renew button was not there. I could not find it in my settings on Minecraft, settings on Xbox, manage subscriptions on Microsoft's website, Mojang's website, no where!

So I thought I might have to subscribe to this realms plus subscription to be able to get back into it. I clicked on the pencil next to my expired realm, I clicked on "Manage Subscriptions", I clicked "Info" under the one that is expired, and it takes me
to the new realms plus subscription page. I proceeded to purchase the monthly subscription then went back out to play, and it had created a brand new realm. I loaded in it once to make sure it didn't copy my realm, but nope brand new realm nothing in my bag
no clue where I am so I saved and exited that realm. I haven't gotten back on that realm until tonight when I was on the phone with Xbox Support, just to double verify it was not my original expired realm.

When speaking with Xbox both times, they have tried to look and find out if they do have access to the realms and how they could help to no avail. They have been awesome in trying to assist, but just cannot access in game developer content on Minecraft.

On 12/23/19 I emailed Mojang from Minecraft.net and got an email back saying they got my request and will get back with me, but I have not heard from them since and it has been 20 days now. I have gone on twitter and asked Mojang's Support to check on it
multiple times, and they keep saying they will respond in a timely manner in the order requests were received. 20 days is a long time to wait for support, while I am paying for a realm I do not use.

I didn't want to cancel the new subscription without them being able to see on the back end why it purchased a brand new one when going through the old expired realms "Info" button.

I believe the issue is that the button to renew realms was removed when adding the new realms plus subscription page. I think that they could not allow users to renew an old expired realm with the new realms plus subscriptions being active. Since
there is no 10 player "Realm Server Subscription" anymore, there is only a
10 player "Realms Plus Subscription" or
2 player "Realms Server Subscription".

Either way, last time I had a card mix up and my realm expired - I clicked the pencil, manage subscriptions, and renew realm then it took me to the page to pay for the monthly subscription. This option, like you have said, is no longer there. Xbox Support
cannot access it because it is in game content that they only manage the billing for, and Mojang has only one method of true support contact that I have found and they are not responding to my emails.

Hoping you might have heard something by now that might help me out as well! Thank you! Hopefully we can access our realms asap! lol

- Sarandipity

Hi

I have exactly the same issue, and it has happened twice to me now. The Realm says it has expired even though the recurring billing function charged me on the renewal date, then a few days later the realm says expired, and so I click renew and it charges me for a new realm as well. I am currently being charged for 3 realms when I actually only have 1!!!

Can someone please help.

Since you cancelled the card if it was on auto renewal it has to pay for that month but after that you shouldn't be charged after that. But since you have no money on your card to charge they are contacting you that is the reason

I ended up cancelling auto-renew entirely and temporarily deactivating my realm completely so I could set it up to be charged at times more convenient for my fixed income. Currently, I manually renew my 2-person realm every month now via my Nintendo Switch (on which I have the Switch version of Minecraft Bedrock), but I wouldn't call that a solution or even a workaround, because the problem is that auto-renew on Microsoft is correctly taking payments but not actually resulting in renewing a 2-friend realm.

Renewing manually every month on a completely different non-Microsoft game console that I also have Minecraft for is not a viable workaround for autorenewing a realm for someone who only has Minecraft Bedrock on PC.

There must be something buggy in the communication between a Microsoft server saying "the subscription has been paid this month" and the Mojang server that's supposed to answer "okay, we confirm that the existing realm is successfully renewed for the next 30 days" (or, what I think we'd all appreciate at the very least: "there was a problem renewing the existing realm, refund the customer their payment and tell them there was a problem").

(I haven't tried auto-renewing via Nintendo but problems with that method wouldn't belong here anyway.)