Why isn’t my mic working on my rig 300 pro XH for party chat?

Hi,Kel! I'm Luis, a fellow Xbox Gamer . Thanks for reaching us out here.

Are you having this issue on both xbox live parties and in game chat?

Try checking for any controller updates

With the controller connected with a USB cable:

Press the Xbox button  to open the guide.

Under Profile & system, select Settings.

Under Devices & connections, select Accessories.

On the Xbox Wireless Controller screen, select “…” to check the firmware version for your controller.

If it says there’s no update available, your controller is current. If it says “Update,” follow the steps provided.

My mic isn’t muted while I’m in party chat, my party chat is perfectly fine, it’s game chat that is just messed up

Hi, Tk!

Thank you for the update.

Please be guided with the following troubleshooting steps:

Perform a hard reset on your Xbox by holding the power button for 10 seconds until it shuts down. Then restart the console.

Ans then adjust audio settings. On your Xbox, press the Xbox button to open the guide.

Navigate to Settings > Audio & Music and ensure the mic monitoring and volume levels are properly adjusted.

Next is to update firmware. If your Xbox controller supports firmware updates, connect it to your console and then go to Settings > Devices & connections > Controllers & headsets, select your controller, and then choose "..." to check for updates and follow the on-screen instructions.

Then make sure that the headset is securely plugged into the controller. If using a wireless controller, please switch to a wired connection.

And at the same time, inspect the headset and mic for any visible damage or loose connections.

Kindly connect the headset to another device (like a phone or PC) to check if the mic works properly there because this can help determine if the issue is with the headset or the Xbox.

Thank you for your cooperation.

Hi, i am using it on the Xbox One console

Hi there! This is Virginia O.

I understand that you are experiencing issues with your headset barely picking up you voice.

I apologize for the inconvenienced this has caused you. I will do my best to help you.

Are you using the headset on an Xbox console?

Or you are gaming on a Windows PC?

Please give an update in order for the correct troubleshooting steps for the right platform will be given to you.

Thank you very much.