Why isn't my gamertag changing?

Hi, my name is Joel, I'm here to help you with any problems or questions you may have.

What you observe is something normal that happens, it means that you have just made the gamertag change and it takes a time that can go up to more than 7 days to be updated throughout the platform and in all games. Once the new gamertag is updated, the old one will disappear.

Please note that this is a public forum, I will respond to you in a short period of time as far as possible apologizing in advance for any delay in replying. I am simply a user trying to provide information and knowledge that can be useful to others

Regards

Hello Vitaliy L, My name is David. I am an independent advisor, happy to help you today.

If you have paid to change your gamertag on Xbox, but the change has not been applied and your old username still appears, here are some possible reasons and solutions you can try:

Wait a little longer: Sometimes gamertag changes can take a while to fully process. You may need to wait an additional period of time before the change is correctly reflected in your account. Make sure you have followed all the necessary steps during the gamertag change process and check if there are any notifications or messages indicating that the change is in process.

Restart your console: Try restarting your Xbox console. Sometimes a reboot can help refresh the information and make the gamertag change apply correctly. Unplug the console from the power source, wait a few seconds, then plug it back in and turn it on.

Check your Internet connection: Make sure you have a stable Internet connection. Gamertag changes may require an active connection to process correctly. Verify that your connection is solid and that there are no connectivity issues.

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

Best regards.

On the contrary, thank you for your patience and attention.

Oh thank you I just wasnt sure why

Hello Kuchi, sorry to hear you're having trouble with your change.

It can take up to a week for it to fully take effect across your account. To help speed things up you can try deleting then redownloading your gamertag. You can read how to do that via this link https://support.xbox.com/help/account-profile/m...