Why isn't Dolby Vision working anymore?

Hello Charles van Spaendonck

Good Day!

Thank you for getting back to us and updating us about contacting the Xbox live support. I am hoping that everything will be settle and taking care of. Please do not hesitate to ask the community anytime just in case you have any questions in the future.

Regards,



Microsoft Community Moderator

Yes I agree. I have contacted them. They would escalate the case in the hope they will help me as my warranty has expired by 1,5 month. Which is really close to the expiration date so I hope they'll grant me a free repair/replacement.

Hello Charles van Spaendonck

Thank you for posting in Microsoft Community.

It seems like you are having an issues with Dolby Vision on your Xbox. Let’s work together in finding the best resolution to this issue.

Based on the information you've provided, it seems like there may be a hardware issue with your console. Since you've already tried different cables and a factory reset, it's best to contact Xbox support for further assistance.

They may be able to provide additional troubleshooting steps or help you with a repair or replacement if necessary.

Click here: Contact us | Xbox Support

Hope you understand.

Regards,



Microsoft Community Moderator

Sadly it's a hardware defect and even though being just a few months out of warranty they could not help me.

Hi there Trippy welcome to the community forum! Christopher here, an Xbox fan just like you and has been on Xbox for years already. I would really love to make your day by helping you out. When I have problems with DV I do the following:

1. Turn off your Xbox using the power button on the console.

2. Once your Xbox has completely powered down, unplug the power cord from the back of the console. Don't simply unplug the cord from the wall's electrical socket — it must be disconnected from your Xbox.

3. Wait for 5 minutes, and then reconnect the power cord to both the Xbox console and the electrical socket.

4. Let another minute pass. If you're using an original Xbox One (as opposed to an Xbox One S or One X), watch for a small white light to appear on the Xbox One's power brick (the rectangular part of the power cord). Once the white light turns orange, you can turn your Xbox One back on. If you're using an Xbox One S or One X, just wait out the minute and turn it on afterwards.

If that doesn't work try something stronger!

The first step in resetting an Xbox is to open the main menu. This can be accomplished in one of two ways:

Press the home button on your Xbox controller. This is the illuminated button with a stylized X that is centrally located on the front of the controller near the top.
Alternately, you can press the left bumper until you reach the home tab, and then press left on the d-pad.

Press down on the d-pad until you reach the gear icon.

Press the A button to select the gear icon.

With all settings highlighted, press the A button again to open the settings menu.

Press down on the d-pad until you reach System.

Press the A button to open the ​System submenu.

With console info highlighted, press the A button again.

Press down on the d-pad to select reset console.

Press the A button to select this option and move to the final step.

Press left on the d-pad to select Reset and keep my games & apps. Then press the A button. This is the less thorough of the two options, as it only resets the Xbox firmware and settings without touching your games and apps. Try this first, as it allows you to avoid downloading everything all over again.

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Hi Christopher,

I tried those steps but unfortunately it didn’t work…I also did a complete reset of my console, which also didn’t help…

I’m getting quite frustrated because I’ve been struggling with this for a while now…I hope someone on here can help.