Why isn’t cloud gaming detecting my Bluetooth controller when it’s connected to my phone

E_bomb Y · May 8, 2023

I have cloud gaming on my IPhone, but whenever I try to play a game with a controller it gives me this Image. I know that the controller is connected to my phone though because I can you it for other things

:)

E_bomb Y

That worked, thank you for the help😁

Francia J.

Thank you so much for letting me know. Kindly turn off your Bluetooth and then press and hold the Xbox button on your controller for 10 seconds until it turns off, after that restart your iPhone and then connect your controller again to test.

E_bomb Y

There aren’t any updates, I’m in 16.4.1(a)

Francia J.

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you with your concern.

If I may ask, what controller you're using?

The controller needs to be supported as well.

For your reference, you can check this link: https://support.xbox.com/en-US/help/games-apps/...

Francia J.

That's perfect. It's compatible.

As part of the troubleshooting steps, please check if there is an update for your iPhone by following the steps below:

Settings > General > Software Update.

You should be running iOS 16.4.1 (a) by now.

Why isn’t cloud gaming detecting my Bluetooth controller when it’s connected to my phone