Why is xbox still prompting me to buy a game I have already bought ?

Discus and support Why is xbox still prompting me to buy a game I have already bought ? in XBoX Games and Apps to solve the problem; I have bought call of duty modern warfare 2 about 3 weeks ago and am experiencing issues on the game. Has it not installed properly because it says I... Discussion in 'XBoX Games and Apps' started by Ryan Needle, Nov 18, 2022.

  1. Ryan Needle
    Ryan Needle Guest

    Why is xbox still prompting me to buy a game I have already bought ?


    I have bought call of duty modern warfare 2 about 3 weeks ago and am experiencing issues on the game. Has it not installed properly because it says I do not own it ? I also do not have a conformation email saying I bought the game.

    :)
     
    Ryan Needle, Nov 18, 2022
    #1
  2. JosefLBohorquez Win User

    Why is xbox still prompting me to buy a game I have already bought ?

    Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
    I'm an Independent Advisor and a Microsoft Xbox user like you.

    Hope you're doing great today despite this Ryan

    Exists the possibility that you purchased the game with a different account. Let's try to find the account used to purchase this game

    For this please go to your Microsoft account order history
    https://account.microsoft.com/billing/orders

    Then start looking each item purchased with your account and see if you're able to find the game with order status "completed"

    If you have more than one email please check the order history with each one

    Feel free to share an screenshot, but please conceal personal information including email addresses or full order number. Here in the forums no one can access directly to your account details
  3. JosefLBohorquez Win User

    Why is xbox still prompting me to buy a game I have already bought ?

    And you already purchased the base game, correct?
    If that’s the case. The best option is reach Microsoft support with the order number for the base game

    In that way they can see what’s happening with your license
  4. Ryan Needle Win User

    Why is xbox still prompting me to buy a game I have already bought ?

    The vault edition package says install and the game itself says buy.
  5. Ryan Needle Win User

    Why is xbox still prompting me to buy a game I have already bought ?

    It does say that the order has been completed on my account and I have check day emails again and I do have an email but it is still prompting me to buy the game in the store, could this be related to gameplay issues as it may not be fully installed?
  6. Ryan Needle Win User

    Why is xbox still prompting me to buy a game I have already bought ?

    I originally bought the cross gen edition then recently bought the vault edition package separately. It just says buy in the store nothing for install.
Thema:

Why is xbox still prompting me to buy a game I have already bought ?

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