Why is Xbox Live not working on my Xbox 360?

xbox 360 live doesn't work on my xbox 360 and i don't know why do you have any suggestions that can help me thank you

Xbox Live for the Xbox 360 is currently offline, hence why your Xbox 360 games are not working. No ETA yet on the fix.

Hi! I think the problem was resolved - I was able to login today and everything was back to normal.
I don't know if we should assume that xbox 360 will stop working in the near future? Hope not.

Kind Regards, Matt

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello Ukslger , we've received some similar occurrences regarding Xbox 360 logins and also games in backward compatibility on Xbox One, while we have no official position from Microsoft.

I'll pass you a procedure to run the console to see if it connects.

Cache 360

Clear the console cache this way:

1. Press the XBOX button on the controller, go to "Settings" and select "System Settings".

2. Select "Storage".

Highlight, but don't select, a storage device and press the Y button on the controller to access Device Options.

Note: It doesn't matter what storage device you select. This will clear all storage devices from the cache.***

3. On the Device Options screen, select Clear System Cache.

4. When prompted to confirm storage device maintenance, select "Yes."

Note: After successfully clearing the system cache, you will return to the Storage Devices screen. Press the XBOX button on the controller to return to Xbox Home.

Hi from austria/europe.

I was able to login and save to cloud 20 hours ago. Now I cannot login anymore. I tried deleting the cache as you said but it still wont let me login. I have tried my phone's internet as well. The only difference after clearing the cache is that I can access the cloud storage via options and move my cloud games to local storage which is good.

But your advice produced a second error - gta 4 needs an update now to start and that cannot be downloaded either with status code

4497-0000-D080-0200-8007-2741

So now I have a console that wont start my game and I cannot access cloud storage directly but I can move them to the internal disk.

There was definitely a change on microsoft' server side. Can you please give us feedback? I have the impression that this is a global problem.

Kind regards, matt