Why is Xbox cloud play asking me for a PIN and I never created one

Hi, Gia_351! Thank you for reaching out.
I'm AJ, an Independent Advisor for the Xbox Community.
I'm sorry you are experiencing issues creating a new profile.

I believe the PIN you are being prompted to enter is from the "Access Restrictions" feature, and not the one you create at Settings > Account > Sign-in, Security, and PIN.

If you don't mind, could you give this a try?

- Go to Settings > System > Access restrictions.
- Select "Access restriction details"
- Check the box for "Allow adding & creating new profiles"

Once this is done, you should be able to create a new profile.

* Alternatively, you can select "Remove Access PIN" on the previous screen to remove the PIN code. If you don't remember what the PIN code is, enter the wrong PIN three times in a row so it defaults to your account's password.

Please let me know if this works, I'll be looking forward to your reply.
Best regards.

Never had pins vanish Cloud. Thats a new one on me.

Yes and after entering the password, it sends me to the next window asking to use a Windows Hello account and then requests a PIN number. I do not know the PIN number as I never made one for the account in question.

If that's the case then why won't it let me move any saves to my Xbox one from the cloud, and keeps loading games off of the cloud and forcing me to create new saves that I have previously deleted off of the cloud back onto the cloud!?

I was trying to do that.

I sign in to PC with his account and tried to open MSStore/Xbox launcher with my credentials. It asked for password than for PIN. PIN was not recognized [I am sure this is correct PIN]

Try using your Son's pin at that screen... I know, you're going to tell me it is your email that is shown... how could his pin work in that dialog box??

Don't ask me how/why, but it should. That is what I had to do to add MY store account to my kids login.