Why is Xbox cloud partly grey? Why is my Solitaire data missing? And does Xbox wan me to...

Hello
Thanks but I tried to delete the data from the cloud but it does not allow me from my xbox, since it does not appear as mentioned in the guide. Is there any other way to access the cloud to clear the mcc data?

I also have an issue with Windows 10 Solitaire Collection with my new Surface Pro 4. When I open the Solitaire app it comes up with message "Importing Windows 8 Cloud Data-Importing Saved Cloud Data" then an error is displayed "Cloud data import error -
There was a problem importing cloud saved game data RETRY/CANCEL". Pressing the retry only repeats the error message, pressing the Cancel the box goes away and Solitaire games are ok to play. Any idea how to get rid of this error? I assume it is from my
old SP3 and Windows 8.1. Any help would be appreciated.

No way to get your gamesaves back (partly the reason why I heavily rely on the new Cloud Storage), sorry. Having problems with other games? If you don't then all you need is a bit more luck. Oh, and maybe install the game to HDD, that helped me a lot.

Hello,

I appreciate you taking the time to respond. However, almost everything you posted is completely inaccurate.

For example:

"...you can check how much space is available or used by each game in the Settings menu..." Nope, not for the cloud you can't.

"...You can also make local backups of your game data by copying them to an external hard drive or a USB flash drive. To disable the cloud storage altogether, you can go to Settings > System > Storage > Clear local Xbox 360 storage." Nope! Copying to a local drive, as I mentioned above, simply deletes the local save data and will not copy it back. I am also on an XBox X, not a 360, and no, you cannot disable cloud storage, nor does your sentence even make sense as it suggests deleting the local data is how you would disable cloud storage. Also, if you read my post, you'd know that the very last thing that I wanted to do was to delete the local data!

"This will delete all the cloud-synced data from your console, but not from the cloud itself. You can still access your cloud data on another console or device by signing in with your Microsoft account." Nope! My data wasn't in the cloud--the cloud is the problem!!!

Thank you for not reading my post and offering nothing whatsoever that was helpful. This is precisely why Microsoft support sucks so terribly, and why I wish I had never purchased an XBox in the first place.

Hello!

Reason why I said that it’s because I don’t wanna loose my save data.

Is the cloud data the new data or the data you saved?

Thanks!