Why is Xbox a big hunk of can't change to a custom gamerpic on the Xbox or this website...

I'm Samy an independent advisor. Welcome to the Xbox community. How are you?

You can add a custom gamerpic to your Xbox app on your phone, your Xbox Companion on your PC, and also on your console.

https://support.xbox.com/en-us/help/account-pro...

I was trying to change Gamerpic using the website. We managed to change it on the Xbox One, though. Just odd that I can't do it on the website.

You can have a custom gamerpic that is why the option is there.

If the gamerpic is not in breach of the Terms of Service/Code of Conduct then it will not be changed.

Only time that enforcement will change the gamerpic if it is in violation of the Terms of Service and other users have reported the custom gamerpic.

Why cant i change my xbox pic

Please read the above replies.

Due to the Enforcement Team being understaffed because of the Covid-19 pandemic, they can't keep up with the increased number of people trying to update their Gamerpics.

Each uploaded gamerpic has to be manually moderated and checked if it's suitable to be used on a kid-friendly service.

Since they can't moderate the increased influx of gamerpic changes with so few staff members, they TEMPORARILY disabled the function to change your Gamerpic.

Please wait a few weeks, until the Enforcement team is working at full capacity again, and they'll enable custom Gamerpics again.

Just be patient.

The custom gamerpic feature is currently not available on the new Xbox app. Currently, the only way to change to a custom gamerpic, is using the Xbox One console.