Why is Windows 11 refusing to connect me to my xbox account.

Hello Allen Kimmell,



We haven't heard from you in 72 hours, so we will consider your issue resolved. If you do need further help, please create a new thread to discuss your concerns through this link: Create a new question or start a new discussion (microsoft.com), as we will not be monitoring this thread going forward.









Thank you for understanding.



Respectfully,



Microsoft Moderator

Hello Allen Kimmell,

We appreciate you for sharing your concern with us and welcome to Xbox Forums.

We understand the frustration you are feeling right now dealing this issue from your end. No worries, we will work on this together in a timely manner.

Before we proceed, I will be asking you few questions to better understand our issues:

1. Do you happen to still remember when was the last time this was working?
   
2. Is the issue presented only to the Xbox app? How about trying to access the Xbox website?
   
3. Do you see an error message?
   

In the meantime, you can try performing the following steps to see if it helps:

• Can you try to access this link? Xbox website
  
  • Check if you can sign in successfully.
    
• If not, proceed to use another device and doing the same thing.
  
• If it doesn't help, can you proceed check with your account status? To do that, see the following:
  
  • Sign in your account through enforcement website to see if there is any action lifted on that account.
    
    Note: There will be a hammer icon if the account receives
    

I hope this helps. IF any case you got any error message, please send us a screenshot.

We look forward to your response to this.

Kind regards,



Microsoft Community Moderator

I'm using Windows 11. Do these solutions still work?

No I do not have admin privileges. My father who has Game Pass Ultimate and admin privileges on a separate account is unable to play Elder Scrolls III and IV. Antivirus and firewall could be the issue, but it wouldn't explain why the game is able to launch once before refusing to launch.

I'm willing to try these solutions, but they seem to be optimized for Windows 10 as opposed to Windows 11.

Hi AnAceCase,

We appreciate you for bringing this up to Xbox Community Forum.

We understand that you are having an issue connecting your Xbox One to your PC on Windows 11. As per description, when you attempt to use Xbox One as wireless display to stream on Windows 11 22H2 on Laptop, it will flash black and will not connect. Let us check on this together and sort this out. We will assist you with your concern.

Here are methods we can follow that could possibly fix the issue.

Method 1: Run the SFC /SCANNOW command

1. Open a new Windows Terminal as an Administrator (Press Windows+X and Select Windows Terminal Admin).
   
2. Select the Command Prompt or PowerShell profile from the down arrow chevron menu.
   
3. Type sfc /scannow command, and press enter.
   
4. Wait for the scan to complete.
   
5. If there's no errors, you can close the console now.
   
6. If it doesn't help, do a Component Store repair with this command:
   
7. " dism /Online /Cleanup-Image /RestoreHealth "
   
8. Restart the computer and run sfc /scannow again.
   

Method 2: Clean Boot:

1.Click "Start" and search: msconfig > select "System Configuration";
2.Click "Services" on System Configuration > click and select "Hide all Microsoft services" > click "Disable all";
3.Click "Startup" on System Configuration > click "Open Task Manager";
4.Select each startup item on Startup and click "Disable" > close "Task Manager";
5.Click "OK" on Startup tab of System Configuration > Restart PC.
By doing so, your computer will be able to work normally again, and you'll see that no CMD window pops up anymore.

Method 3: Create a test user:

Create a local user or administrator account in Windows (microsoft.com)

Also make sure that your Xbox Services are enabled.

Search for Run

On the Run Box, type in services.msc

Look for the Xbox Service and set each to automatic.

Right Click on the Xbox service, under the General tab look for startup type on the drop down select Automatic

Then Click on Start.

Here are some articles for you to check for some other fixes.

• Fix connections to wireless displays or docks in Windows (microsoft.com)
  
• Troubleshoot a wireless network connection | Xbox Support
  

We hope it worked out well for you. If not, please reply back to this forum to let us know. We will be glad to follow up and help you.



Have a great day ahead.



Sincerely,



Xbox Forum Moderator

Microsoft Community

Hello AnAceCase,



We haven't heard from you in 72 hours, so we assume that your issue has already been resolved. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question or start a discussion (microsoft.com)



Thank you for your understanding.

Respectfully,



Xbox Forum Moderator

Microsoft Community