WHY IS THIS SO CONFUSING?

George

thanks for taking the time and effort to help me. yes i have a ticket but nothing is being done to resolve the problem. I spent 5 hours waiting and speaking to techs most of the day yesterday and no one has given me any help they just took my info and past me to another tech in another department. I ended up with an xbox tech whom closed chat while i was afk i do not get paid to sit at the puter all day i have life things to do 5 hours waitinf on Microsoft to speak with me !! No thats unacceptable!

Hello again, I am sorry that this happened in your contact with support, however as this forum is for public viewing and unfortunately as independent consultants we do not have access to some data and neither to your account as they have it.

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello Marilyndboyd, I'm sorry you are having difficulties contacting Xbox support, however try to follow the steps below to contact Xbox support via chat.

Go to: https://support.xbox.com/en-US/contact-us/

See the bottom left part of the page and make sure that the page has the correct region that you are in (ex: United States - English for USA)

If not, click on it then select the correct region that you are in.

Check and confirm that you are within the available time of support under Contact times.

Click Contact us

Select the drop-down menu options that will match your concern.

On the page, see the provided support articles that may help you with your concern. Click See contact options if further assistance is needed.

On the next page, select either Chat online or Request a call option then follow or enter the needed details.

George

Thank you for attempting to help!

Hello again, this is really weird, I suggested support because you already have a support ticket number, and support has the necessary tools and information to help you.