Why is there no other steps for lock accounts and just keep being told to fill out a form?

Hi, I am Mariano, an independent advisor from the Microsoft-Xbox community. I am sorry you are going through this issue, let us try to fix it

Please note that this is a public community forum, so we are players like you and not Microsoft or Xbox employees. Therefore, we do not have access to any user accounts and we do not handle anything from the forum.

Here is the direct link to recover your account: https://account.live.com/acsr

When submitting an online recovery request, provide the closest possible answers to all the questions.

It is important not to leave any question unanswered.

Follow the steps and instructions to complete the account recovery form.

I understand you've already filled it out, but unfortunately there's no other option, and it's important to clarify that this isn't a short process either; it could take up to a year. It's best to keep trying. Over time, you may remember more additional information that explains why the account belongs to you.

Please understand that we're just independent advisors, players and users like you trying to help each other; we don't have access to accounts.

If the steps do not work, please contact Microsoft Support:

Go to https://support.xbox.com/en-US/contact-us.

- Then, click "Contact us" > Account & profile. Then select the option that best suits your problem.

Do you know why my account was locked, and now I'm being ignored for wrongly locked by Microsoft? I still fill out the forms and get no answers, except I'm getting different reasons why it's closed so clearly; I didn't do it because I only play games with the account so please help me get it back.

Hi,

Unfortunately if you've already filled out the form out and have been told that there wasn't enough information to reset the e-mail then you'll need to keep at it. There is absolutely no other way to get back into the account. They need to confirm that the
account is indeed yours, and if it was yours you should be able to answer very specific questions that are asked on the form in order to get the account back.

Looking for any other solution other than "keep filling out the form that's been denying you for months and not telling you what info is possibly wrong"

I found another forum here of someone with the EXACT same issue and their thread was closed with someone suggesting to fill out another form but this time to reinstate the account if possible. So that's our next step. But it seems every single person with this issue just gets more **** circles of "go fill out our form that doesn't work" which means "congratulations, you've lost your account forever and all the information on it and money you've now wasted, good luck, start over and give us more money"

That's really upsetting. Why would they take out the fill out form option? Unbelievable... investigations should have been kept, there are other issues at hand that need more than just a complaint filed and there are so many of those being filed at the same
time.