why is the support soo useless and can't help people?

To follow up on what he said, you "representatives" represent Xbox in the worst way possible. It's actually impossible to speak with one of you directly outside of whining on the forums like this and the you just direct us to the support where, again, we can't contact you because your flow chart directs any and all criticism away from you.

If you mean here on the forums, these are community supported (meaning fellow gamers), not official support. If someone doesn't know the answer, you may not get a reply. If you want to speak to official support, you would need to contact support directly. http://support.xbox.com/contact-us

I'd also like to point out that for some reason the site only allows me to reply to you. I can't edit previous posts, I can't reply to the other poster, my only option is to reply to you specifically. This is painfully indicative of the neglect towards user-friendliness with this company...

In short, seriously, send some suggestion to your higher up to make your users feel like your 'help' section isn't just an incinerator and maybe you'd get less complaints.

well to be honest that is more useless i can't request a call because something went wrong from their side and the other option is to post on the forum which i did