Why is the Blu-Ray Playback So Buggy On Series X?

SonicXHero · Nov 11, 2023

I tried playing some of my 4Ks like The Incredibles and Sonic the Hedgehog 2 and they seem to be buggy when played on Series X. They work just fine on my dedicated player. Good examples of these bugs is in The Incredibles, after Edna Mode says "Do you know where he is?" to Helen Parr and cuts to Mr. Incredible attempting to break into Syndrome's base it freezes. With Sonic 2, in the scene where Dr. Robotnik and Knuckles arrives to the place to uncover the Master Emerald Temple, neon blocks appear and the scene skips. The discs pretty much have no dust, finger prints or scratches whatsoever! And I am sure it's not the player itself because my games and few other discs (Across DVD, Blu-Ray and 4K UHD. DVDs from the 90s to the most recent of 4Ks as well!) work just fine.

:)

KhajiBower34

Hello SonicXHero, My name is Khaji I am the independent advisor and I will be happy to help you today.

I'm sorry to hear that you're experiencing issues with Blu-ray playback on your Xbox Series X. I can offer some steps you can try:

1. Make sure your Xbox Series X is running the latest system software. Updates often include bug fixes and improvements that can address issues with Blu-ray playback.

2. Some Blu-ray discs require firmware updates for proper playback. Check for any available updates on your console.

3. On your Xbox Series X, navigate to Settings > Disc & Blu-ray > Persistent Storage, and select "Clear Persistent Storage." This will clear any temporary data that might be affecting the playback.

4. Go to Settings > Disc & Blu-ray > Blu-ray > Persistent Storage, and select "Reset Blu-ray." This will reset the Blu-ray settings to their default values.

5. If possible, try playing other Blu-ray discs to see if the issue is specific to certain movies or if it occurs with all discs. This can help determine if the problem is related to the console or the specific Blu-ray discs.

It's worth noting that occasionally, certain Blu-ray discs can have compatibility issues with specific players or consoles. If the problem persists with multiple copies of the same disc, it's possible that there may be an issue with the disc's encoding or compatibility with the Xbox Series X.

Thank you very much for your patience and understanding! If you need anything else, do not hesitate to contact us again.

QUAD RED DEAD

I’ve a similar issue and it is only with two BBC blu rays - wonders of the solar system and wonders of the universe.

No matter what I do, I can’t resolve it. The copyright warning comes up, the screen goes black, the sound gets corrupted and the series x just turns itself off.

Have cleared persistent storage, deleted and reinstalled the app etc.

Pretty disappointed with the build quality on my series x. I’d an original Xbox one and One x and they were great consoles for movie playback.

The series x sucks - a crazily noisy drive and it can’t even play some blu rays.

Richard waddington

Hi I have a Xbox series x with a Dolby vision compatible tv also will the allow Dolby vision playback selected in settings on and it still only displays in HDR only when playing 4k blu rays ? I have set it 4k 60hz and the games display in Dolby vision plus streaming apps but not 4k disc playback! Is this correct that the xbox series can’t do this ?

Obsessive Power

I ended up doing that as I was a bit worried about the optical drive in my Xbox One x when it refused to play certain 4k Blue ray disks.

My old Xbox One X had issues with some UHD movies, so much so that I too bought a stand alone UHD Blue-ray player. Playback issues were (probably still are) common on the One X. I've never played a single Blu-ray, UHD Blu-ray or DVD in my Series X.

There really isn't any need to test all of the discs. Test a few. If the discs are in good clean order they would have played on another BD player.

FoeHammer117

[quote user="William YZF R1"] Why not buy a 3D blu-ray player its not like they cost much and the Xbox One uses software for Blu-ray playback unlike proper Blu-ray players.[/quote]

What a nice and useless response:

Basically, "Why not spend an extra $150 on top of the $500 you already spent. It's not like money is anything..."

Why is the Blu-Ray Playback So Buggy On Series X?