Why is signing in two profiles changing the profile picture and legal name of the other?

Hello SETH JAMIESON,



Greetings!



Thank you for posting in Microsoft Community.



It appears that you are having issue with profiles signed in to your Xbox console. Let us check and see on what we can do to help resolve your concern in a timely manner.

It's possible that this is just a visual bug, but to be sure, we recommend checking the account information for both profiles to see if anything has been changed. You can do this by going to the Xbox website and signing in with each account. If you notice any changes to the profile information, you can update it accordingly. You can proceed to this link: https://account.xbox.com/settings



As for the profile picture and name changes on the Xbox console, you can try signing out of both accounts and then signing back in one at a time. This may help refresh the profile information and fix the issue.



We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



Sincerely,

Hello SETH JAMIESON,



We haven't heard from you, so we assume that your issue has already been addressed. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question (microsoft.com)





Thank you for your understanding.



Respectfully,

Hello starkiller21111,

If you profile picture gets removed or reported, you icon should change to what it was within the Xbox preselected profiles pictures. There are a few guidelines to make sure this doesn't happen if you are happy with the profile picture that you have.

Xbox Community Standards : https://www.xbox.com/en-US/legal/community-standards

I have same problem. My custom profile picture changed. But now, anytime I sign in on the profile with the custom pic, I can't see it. I just see the default Xbox one I had prior to the change. But apparently everyone else sees my custom picture. Even
when I sign into other profiles on this Xbox I can see the custom pic, but when I'm signed in on my main one, I don't see it. I remove my profile, power cycled, add my profile again, nothing. I see a snake profile picture on my Xbox, and on my PC, when login
on xbox.com. But my friends see my custom profile picture (Bela Lugosi, Dracula).

I may not have put it correctly but that is not my issue. My 2nd accounts profile picture glitches to my main accounts profile picture every time I switch accounts and im signed into both accounts like it tries to merge my accounts when I switch and my main accounts profile pic and name switches to the 2nd account I just signed into its a very annoying glitch I've seen a few other with the issue on reddit.