Why is signing in two profiles changing the profile picture and legal name of the other?

Discus and support Why is signing in two profiles changing the profile picture and legal name of the other? in XBoX Accessibility to solve the problem; So I just signed two accounts in on my Xbox and it made the profile picture change for the second one that was signed in and changed the name tied to... Discussion in 'XBoX Accessibility' started by SETH JAMIESON, Nov 8, 2023.

  1. Why is signing in two profiles changing the profile picture and legal name of the other?


    So I just signed two accounts in on my Xbox and it made the profile picture change for the second one that was signed in and changed the name tied to it to be the name of the one that was signed in first. Is there a way to fix this? did it actually change the account information? or is it just a visual bug? I have tried restarting the console and it did not fix it.

    :)
     
    SETH JAMIESON, Nov 8, 2023
    #1
  2. Tomm_A Win User

    Why is signing in two profiles changing the profile picture and legal name of the other?

    Hello SETH JAMIESON,



    Greetings!



    Thank you for posting in Microsoft Community.



    It appears that you are having issue with profiles signed in to your Xbox console. Let us check and see on what we can do to help resolve your concern in a timely manner.

    It's possible that this is just a visual bug, but to be sure, we recommend checking the account information for both profiles to see if anything has been changed. You can do this by going to the Xbox website and signing in with each account. If you notice any changes to the profile information, you can update it accordingly. You can proceed to this link: https://account.xbox.com/settings



    As for the profile picture and name changes on the Xbox console, you can try signing out of both accounts and then signing back in one at a time. This may help refresh the profile information and fix the issue.



    We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



    Sincerely,

  3. Tomm_A Win User

    Why is signing in two profiles changing the profile picture and legal name of the other?

    Hello SETH JAMIESON,



    We haven't heard from you, so we assume that your issue has already been addressed. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question (microsoft.com)





    Thank you for your understanding.



    Respectfully,

  4. DarkUnicycle Win User

    What happens if my profile pic it banned?

    Hello starkiller21111,

    If you profile picture gets removed or reported, you icon should change to what it was within the Xbox preselected profiles pictures. There are a few guidelines to make sure this doesn't happen if you are happy with the profile picture that you have.

    Xbox Community Standards : https://www.xbox.com/en-US/legal/community-standards
  5. vladdracul1974 Win User

    Custom Gamerpic not updating for me; shows on Feed

    I have same problem. My custom profile picture changed. But now, anytime I sign in on the profile with the custom pic, I can't see it. I just see the default Xbox one I had prior to the change. But apparently everyone else sees my custom picture. Even
    when I sign into other profiles on this Xbox I can see the custom pic, but when I'm signed in on my main one, I don't see it. I remove my profile, power cycled, add my profile again, nothing. I see a snake profile picture on my Xbox, and on my PC, when login
    on xbox.com. But my friends see my custom profile picture (Bela Lugosi, Dracula).
  6. Emily C1 Win User

    Why does my profile picture glitch when I switch accounts it makes my main accounts pfp my 2nd accounts

    I may not have put it correctly but that is not my issue. My 2nd accounts profile picture glitches to my main accounts profile picture every time I switch accounts and im signed into both accounts like it tries to merge my accounts when I switch and my main accounts profile pic and name switches to the 2nd account I just signed into its a very annoying glitch I've seen a few other with the issue on reddit.
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Why is signing in two profiles changing the profile picture and legal name of the other?

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