Why is Secret Neighbor asking for Game Pass sign up when I purchased the game outright?

Did you buy it om pc or console.

If console.and he is trying to play multiplayer he needs to have ultimate or gamepass core

Thanks for posting.

He only plays single player, but it didn't ask how you would be playing at purchase. Not sure if you can select single somehow for it not to go to Game Pass in that case?

Even a game like Secret neighbor, Jack Box 2. Both on Game pass

Even a game like Secret neighbor, Jack Box 2. Both on Game pass

Hi Andrei! My name is Darhyl and I’d be more than happy to help you with your query.

I'm sorry you are experiencing this with your missing Secret Neighbor game.

No worries! Once you purchase a game, it should be permanently attached to the account where you purchase it and you can play the game for free.

Kindly confirm if the game is showing up on your account by signing into account.microsoft.com > payment and billing > order history > select the date of range when you purchased Secret Neighbor.

If you have found the transaction, use the same Microsoft account to check on your library and install the game.

If you're unable to find the Secret Neighbor game transaction, check your other Microsoft email accounts' order history.

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

Best Regards,
Darhyl