Why is Roblox asking for Billing email address Dates and amounts of any charges Method of...

Are you dealing with Roblox Support or are you dealing with Xbox support? A Roblox account is a completely different thing than a Microsoft account

If you're trying to fill out the account recovery form for your Microsoft account yes you will need to know those things that they ask for.

Roblox support would also need that information to prove ownership of the game.

I am trying to recover my roblox account. I made the account back in 2018 and forgot the email, password and number linked to that accoun. I have contacted roblox numerous times but they keep asking for a receipt of purchase, product amount, order number and date of purchase. Since its a free game to purchase i cant find any of this in my order history on xbox. They keep asking for this and never say anything else. Is there any other way to retrieve thid account?

I am trying to recover my roblox account. I made the account back in 2018 and forgot the email, password and number linked to that accoun. I have contacted roblox numerous times but they keep asking for a receipt of purchase, product amount, order number and date of purchase. Since its a free game to purchase i cant find any of this in my order history on xbox. They keep asking for this and never say anything else. Is there any other way to retrieve thid account?

please!

Hello Dalton Starkey,

Thank you for your contribution to the Microsoft community.

We totally understand that you want to get the copy of your purchase. Just a reminder, we are not able to double check your account here and possibly get a copy on your receipt since there was not a purchase made. Technically, Microsoft doesn't have any view on it as well since there is no transaction made on our end either.

If the receipt for your Roblox purchase is not showing up in your order history, you can try the following steps to obtain it:



1. Check your email: Roblox usually sends a confirmation email for purchases made on their platform. Search your email inbox for any emails from Roblox related to your purchase.



2. Contact Roblox support: If you are unable to find the receipt in your email, you can contact Roblox support and provide them with the necessary information such as your account details, date of purchase, and payment method. They should be able to provide you with a copy of the receipt.



3. Check your payment method: If you used a credit card or PayPal to make the purchase, you can check your account statement for the transaction details. The statement should include the date of purchase, payment method, and the amount paid.



I hope this helps!


Microsoft Community Moderator