Why is my Xbox telling me I need to purchase Game Pass when I have an active subscription?

Is there someone I can talk to to get prorated refund since I cannot use the service now for 3 days? If it's gunna be longer than a week I think we deserve something lol

Thank you for contact us! I'm Anderson, an Independent Consultant and a Microsoft user like you.

good evening

Unfortunately, this problem has been occurring for a few days with many users, and we can only wait for Microsoft to repair it.

As a player I can only report what happens in the community.

You can speak directly with support in the online chat option on the Live Status page.

Doing the same for me. Paid 3/8 shows as active in my account, tells me I need to pay for subscription whenever I try to play.

Hi Steeledwand7664,

Thank you for your help.

I have deleted all games off both Xboxes now, to try and start fresh.

One thing I don't understand is that all 3 profiles now keep coming up with I have to purchase a Game Pass.

Console 1 = Has my profile which shows the Gold Pass subscription only, and is set to my home console.

My son's profile on this console does not show any subscriptions which I understand why.

Console 2 = Has my profile which shows the Gold Pass subscription, however when I log into the younger son's profile it shows the Ultimate game Pass only.

I purchased the Ultimate Game Pass through the website, not the consoles. So through my account, so why did they end up on different consoles?

Also why is it telling me I need a Game Pass when I have purchased the Ultimate. Its already come out of my bank account, and its active so I'm at a loss