Why is my Xbox refusing to download anything? It is already connected to the Internet.

Hi Sam, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

Do you receive an error message or code?

When you said resetting, did you mean a factory reset?

Please, change your connection DNS.

Follow these steps:

Go to Profile and System > Settings > General > Network Settings.

Select the network you're connected to, then select Advanced settings > Manual

On the DNS field, input these:

Primary: 8.8.8.8

Secondary: 8.8.4.4

Save settings.

If it still does not work, please, if you know how to do it, make a Wi-Fi hotspot router on your phone and connect to it.

That way we can isolate the issue, by testing another internet connection, using your mobile data plan.

Let me know if it works!

Well it shouldn’t be the internet cause I can download any other game, and I don’t know why my Xbox would simply refuse to download one specific game, that’s why I’ve been trying for months now

I've been having this same problem for a few days now. My Xbox refuses to connect to Live even though it connects to the internet just fine and the internet works. Now today this update keeps popping up and I try to download it, but I keep getting this error
code.

Ive continued testing things to try and get my xbox connected and still no success.

It always connects to the internet, but refuses to connect to live.

It says "Your console is connected to the internet but cannot contact xbox live."

So would this mean its something on the xbox live servers side?

I know my ISP isnt blocking it since I already called and they actually tested an xbox 360 themselves to try and check, and they could connect.

See, I already have a problem at the first step and there's no next step for it. It says I'm connected to the internet, says my multiplayer connection is good, and a speedtest through the xbox shows a download/upload speed sufficient with my internet connection.

I am unable to use an ethernet cable as it is not feasible with the way my home is connected. For comparison, there are two more xbox ones in the house that are connecting just fine via WiFi (they aren't on either, so it's not like they're slowing down the
connection or anything).