why is my xbox one still running when it has been shut down?

it will stay on for a short while when you turn it off to sync your saves and account info.

Hi, Jack. My name is Ron, I'm an independent advisor. I will be more than happy to help you.

Please try doing a complete power cycle and check if that sorts out the issue.

1. Turn off the Xbox console by pressing the Xbox button on the front of the console for about 10 seconds until it shuts down completely.

2. Unplug the console's power cable. Wait 10 seconds.

Important Be sure to wait 10 seconds. This step resets the power supply.

3. Plug the console power cable back in.

4, Press the Xbox button on your console to turn on the Xbox console.

There's no official word on if/when the One servers will shut down. The 360 servers are still up and running so it'll be a long time before the One servers are shut down.

You can do all of the above. The Xbox 360 safely shuts everything down when you turn the console off either via the power button or with the controller.

It's okay if you do a proper shut-down with the disc inside. To properly turn off your Xbox 360 console, press and hold the Xbox Guide button on the controller for three seconds. Next, select to turn off the console.