Why is my Xbox not connecting to my internet.

why my xbox wont connect to the internet when my internet is on

Why would my Xbox connect to my hotspot or internet

Hi there. My name is Ron, I'm an independent advisor. I will be more than happy to help you.

You will need to determine the error messages you are getting from either the network connection and the multiplayer connection by doing the steps below.

Press the Xbox button to open the guide.

Select Settings.

Select General.

Select Network.

Select Network settings. Any known outages will appear in the middle of the screen.

On the right side of the Network



Please test both the network connection and the multiplayer connection.

Once you have the error message, if it's a network connection error, kindly choose the one from this link, https://support.xbox.com/en-US/help/Hardware-Ne....

This will give you a series of steps on how to sort it out.

If it's a multiplayer connection use this link instead, https://support.xbox.com/en-US/help/Hardware-Ne....

Why is my xbox freezing and not connecting to my internet properly ?

Hi Sophia! I'm Rostom, an Independent Advisor. I will be glad to help you here.

Did you mean you already performed a factory reset on your Xbox? You chose to keep your games and apps?

Alternatively, try to connect your console to a different wireless network. You could try your mobile data hotspot.

One more workaround is to change your Wi-Fi's type of security via the router settings. You could choose from WPA, WPA2, WAPI, WPA3, and whatever is available in your options.

Seems like you have indeed performed the reset keeping games and apps. We may need to get the console repaired. You can sign in at https://account.microsoft.com/devices and then add your console as a device, once it is added, you can then proceed with starting the order.