Why is my Xbox live account permanently banned?

My Xbox account that I have had since the days of Xbox 360 has been permanently banned on the accusation of cheating. I have never cheated in any way during my time playing on Xbox. This ban was a mistake and I need Microsoft to please take the time to review my account to see that I have not cheated in any way. I have submitted an appeal through the Enforcement History page, but they denied it and did not provide me with any additional evidence and there is no other option to plead my case. I just need to get in contact with someone at Microsoft to help me resolve this issue as I have spent thousands of hours and hundreds of dollars on this account and I do not want to lose it over something I didn't do. Can I please have a real person and not an automated system review my case.

This is the email that the Xbox Safety Team sent me after rejecting my appeal.

Hello Valued Xbox Customer,


Thank you for utilizing our Case Review appeals system to learn more about this account’s suspension.


This account was suspended for engaging in the manipulation of Xbox services. This activity can include, but is not limited to:

• Using unauthorized software to make changes to your account, game saves, or interact with Xbox services in an unauthorized way
  
• Unlocking achievements, prestige level, in-game ranks, or other content the account did not earn
  
• Manipulating the followers or other data related to friends and followers through unauthorized software or unauthorized interactions with Xbox services
  
• Manipulation of game clips and screenshots through unauthorized software or unauthorized interactions with Xbox services
  
• Interfering with or manipulating the network traffic of your devices or the devices of others
  

Cheating and/or tampering with accounts and devices disrupts the game for other players and diminishes their hard work and dedication. Xbox Live should be fun and safe for everyone. To ensure that players continue to have a positive experience, we cannot allow these kinds of violations on the service.


For more information on why we care about Cheating, please refer to our Stay Safe page on the topic! (http://enforcement.xbox.com/home/staysafe#topic2).


To learn about the length of your current suspension, please visit our website (https://enforcement.xbox.com/en-US).


Going forward, please keep in mind that especially bad or repeated violations of Microsoft’s Community Standards for Xbox may lead to additional action, including permanent account suspensions or device bans.


Thank you,
The Xbox Safety Team

Please can someone get back to me and help me get this situation figured out.

Thank You

:)