Why is my Series X having Bluetooth issues?

Discus and support Why is my Series X having Bluetooth issues? in XBoX on Consoles to solve the problem; I got an Xbox Series X around Black Friday 2021. This was the time when next gen consoles were extremely hard to come by due to chip shortages across... Discussion in 'XBoX on Consoles' started by tbritts, Jan 15, 2023.

  1. tbritts
    tbritts Guest

    Why is my Series X having Bluetooth issues?


    I got an Xbox Series X around Black Friday 2021. This was the time when next gen consoles were extremely hard to come by due to chip shortages across the country.

    The console worked great for about 2 months. Then, my wireless Turtle Beach headset started to randomly disconnect while I was playing. It wasn't every session, but when it happened, it would happen every 5 minutes for about half an hour. Really frustrating. I bought and returned 3 TB/Astro headsets before I realized it must be an issue with the console.

    The problem kept getting worse and I began experiencing simultaneous issues with my wireless controller (Xbox brand). At its worst, both accessories would disconnect and not allow me to reconnect at all without restarting the Xbox. Finally in September 22, I got around to sending the Xbox back to Microsoft for repair. It was returned with no comments and said to have worked fine.

    Again, the console worked fine for about two months. I began to experience the issue again in the past few months and it is starting to ramp up. Clearly, there is some issue with the Bluetooth connectivity on the Xbox that is causing the connection to the accessories to cut in and out.

    I play with my Xbox on my desk, hardly 2 feet away from me. There is nothing between me and the console to interrupt the signal. All devices are fully up to date in updates and have no other functional issues. I haven't found similar issues online, but haven't looked too hard. Please, if anyone has had similar issues or has a solution, please let me know. I am intending to go to Microsoft and demand a solution to this, because Bluetooth connectivity should not be an issue with technology at this level & price point.

    :)
     
    tbritts, Jan 15, 2023
    #1
  2. tbritts Win User

    Why is my Series X having Bluetooth issues?

    I do actually - though it's only been connected for a few months. I'll transfer all my data onto the Xbox and see if I notice any improvement.
  3. ngocphi Win User

    Why is my Series X having Bluetooth issues?

    You need to contact turtle beach for support
  4. Dani barrett Win User

    Why is my Series X having Bluetooth issues?

    My 3 controllers all have disconnect problems as well.. I agree its the hardware and they need to fix this..very frustrating.. Why will they not let you call them about it... Theres gonna be a class action lawsuit at some point.
  5. HomegrownSilky Win User

    Why is my Series X having Bluetooth issues?

    No Xbox consoles have ever used Bluetooth. Xbox consoles use RF for their accessories to connect.
  6. Tezzerrific Win User

    Why is my Series X having Bluetooth issues?

    do you have an external hdd connected, some of these develop faults that cause them to use more power from the usb and the rf/wifi modules of the xbox are on the same bus.
Thema:

Why is my Series X having Bluetooth issues?

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