Why is my rig 300 pro hx mic not picking my voice up

Hi, Tk!

Thank you for the update.

Please be guided with the following troubleshooting steps:

Perform a hard reset on your Xbox by holding the power button for 10 seconds until it shuts down. Then restart the console.

Ans then adjust audio settings. On your Xbox, press the Xbox button to open the guide.

Navigate to Settings > Audio & Music and ensure the mic monitoring and volume levels are properly adjusted.

Next is to update firmware. If your Xbox controller supports firmware updates, connect it to your console and then go to Settings > Devices & connections > Controllers & headsets, select your controller, and then choose "..." to check for updates and follow the on-screen instructions.

Then make sure that the headset is securely plugged into the controller. If using a wireless controller, please switch to a wired connection.

And at the same time, inspect the headset and mic for any visible damage or loose connections.

Kindly connect the headset to another device (like a phone or PC) to check if the mic works properly there because this can help determine if the issue is with the headset or the Xbox.

Thank you for your cooperation.

Hi, i am using it on the Xbox One console

Hi there! This is Virginia O.

I understand that you are experiencing issues with your headset barely picking up you voice.

I apologize for the inconvenienced this has caused you. I will do my best to help you.

Are you using the headset on an Xbox console?

Or you are gaming on a Windows PC?

Please give an update in order for the correct troubleshooting steps for the right platform will be given to you.

Thank you very much.

Hello Josh Khan,

Thank you for your contribution to the Microsoft community.

I'm sorry to hear that you're experiencing issues with your RIG 700 PRO HX Wireless Headset mic. Just a reminder, here on community we are not able to double check accounts and devices to check for the possible issue. What we can do here is provide/guide customers with possible troubleshooting steps for the issue.

Before proceeding, I need to know more details so that we can get the best possible troubleshooting for you.

- May I know what was the last changes/updates you made on your end before the issue occurred?
- Have you tried connecting your headset to other devices and check if the issue persists?

Basing on the statement you provided above, here are some troubleshooting steps that you may try:



1. Make sure that the mic is properly positioned and not obstructed by anything.

2. Check the mic sensitivity settings on your Xbox. You can adjust this by going to Settings > Display & Sound > Volume > Party Chat Output.

3. Try resetting the headset by turning it off and then back on again.

4. If the issue persists, try updating the firmware of your headset. You can do this by downloading the RIG Game Audio Dial software from the Plantronics website and following the instructions provided.



If none of these steps work, you may need to contact the manufacturer's customer support for further assistance. They maybe able to provide you with further troubleshooting steps and check your device since they have a better view than us here on community.

Hope I helped! Please do not hesitate to ask if you have further concerns.

YanYannn
Microsoft Community Moderator

Hi Rachel, my name is Jhon, and I will be a pleasure to help you

I have already seen several users with the same problem, apparently it is a generic problem that several people are having, the best thing I can recommend at this time is to help Microsoft by reporting the problem.

https://support.xbox.com/xbox-live-status

Click the green "Report" button and fill out the information as detailed as possible.

This way, Xbox will know there is a problem and can work to fix it as soon as possible.

Please note that in this public forum we are only players like you trying to guide and help other players. We are not Microsoft employees.

I appreciate your understanding and hope the issue is resolved soon.