Why is my profile saying offline when the status is saying appearing online?

Hi there. My name is Ron, I'm an independent advisor. I will be more than happy to help you.

I sincerely do apologize for the inconvenience. As of the moment, we have a service alert status on this link for Friends and social activity, it is related to your concern where the status of friends is not displaying correctly, https://support.xbox.com/en-US/xbox-live-status.

The support team is aware of the issue already and they are working on resolving the issue as soon as possible. Please click "Notify me" to get notified once the issue has been resolved.

Did you ever find a fix because my profile keeps saying online status unknown and I'm stuck appearing offline

I actually solved the issue, and it was the appear online thing...IT is VERY misleading because when you go on your profile, if the button shows "appear Online" then you are actually appearing offline...Click on it so that it says "appear offline" .

So basically it doesn't show your current online/offline status, it shows what you can set it to.

Hope this helped.

Im having the same issue. My friends online were changed to offline and even the ones who were already offline wont say when they were last on it only says offline. My online status says im offline to everyone but my privacy settings are open and my settings
are set to online. This happened early this morning when i accepted a friend request and ever since i have been unable to see my friends or appear online.

No, I realise that. It's just when I'm online, my friends look at my profile and it says offline, even though I'm set to appear online.