Why is my Minecraft account broken?

Hi Richard *.

My name is Mauro and am glad to assist you. We are sorry for this incident.

Please contact Minecraft support as you are in the Xbox support forum.

https://help.minecraft.net/hc/en-us/request/new?ticket_form_id=360001225811

Thanks,
Mauro

Hi Wepown, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

Please, contact Minecraft Support:

https://help.minecraft.net/hc/request/new?ticket_form_id=360001225811

They can verify your information and check what is happening.

To update this post, in case anyone else has this issue.

The Microsoft Store on Windows PCs intergration Minecraft is broken. Seems crazy given Minecraft has almost 100, Million Users. I suspect Microsoft know the store is broken but are not interested in fixing it, why would they given that the cash goes to them.

You cannot add money to the Microsoft Store for your children in your family account and purchase Minecraft coins/content. (well, you can add the money, but not spend it on Minecraft).

FIX...

I did manage to get this resolved, but you need an XBOX. I logged into my sons XBOX and set up an account for my daughter using her Microsoft account details. I launched Minecraft with my daughters account. Once in Minecraft on the XBOX, the intergration with the Microsoft Store worked. When I went to purchase the content on the xbox, it took the money out of my duaghters account and bought the content. I could then log into her Windows PC, with the same account and the content is there....

Hi there!

To confirm, are you using a PS5 console?

To check if there's no issue with your Microsoft/Xbox account, please sign in your main account through https://account.microsoft.com website and visit https://account.xbox.com/Profile if your Xbox profile was setup completely. Try to sign in your Minecraft account as well through https://www.minecraft.net if you could sign in successfully.

If everything is fine on the web, try to connect your console to a different network connection and restart it.

I tried to add my other email to my microsoft account but it says its part of a reserved domain, So i cant add it as an alternative account. So another minecraft player is using my email for their minecraft earth account and thats why i cant use it? When
i sign into minecraft earth i come up as princess.cossign which isnt me but when i play on normal minecraft everything is fine, why is there a problem all of a sudden because of playing minecraft earth? Id like to be able to use my main minecraft account on
minecraft earth and not have it come up as someone i dont knows minecraft account. I dont want my email connected to another minecraft account and i also feel bad for the the other person that they might have lost access to their account because of this mix
up or whatever it is, im so confused... please help!?