Why is my Microsoft account not working?

Hi, I_eat._.bees,

I'm sorry to hear you're going through this issue. May I know if you can log in to your account without issues at account.microsoft.com and xbox.com?

Have you also tested if you encounter the same issue when you use a different device?

I suggest you check your device for pending updates and see if that helps. You might want to exit the game properly and reopen it again.

Thank you!

Well, I don't have issues logging in at all. I have tried closing out the game and reopening it, but I get the same results. I don't have a different device to try it on, but thank you for the suggestion and your feedback.

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you with your concern.

Can you please try buying a game or an item through Microsoft store website? Check if there will be an improvement.

Hi, Khaled! I'm sorry to hear your friend having trouble signing in to the account because it's blocked. No worries, I'm happy to assist you with this today.

Normally, if we receive a message that the account has been locked, it's because activity associated with your account might violate the Terms of Use. It could be temporarily blocked due to high traffic, suspicious activity, or entering multiple incorrect passwords.

However, you can submit this form so that the Microsoft team will review your request to unlock your account.

https://www.microsoft.com/en-us/concern/Account...

I hope this helps! Let me know if you need any further assistance.

Thank you!

my microsoft account billing info wasn't up to date, that is why it wasn't working