Why is my Hogwarts legacy download not appearing in my 'owned games' anymore?

Hi, Korrine. My name is Ron, I'm an independent advisor. I will be more than happy to help you.

Please log in to your account at this link, https://account.microsoft.com/billing/orders. Look for the transaction you made for the game there.

If it's a completed status, please try the steps below one at a time to sort out the issue.

Please try the following steps one at a time to resolve the issue:

Solution 1: Do a power cycle to clear the cache of the console

1. Turn off the Xbox console by pressing the Xbox button on the front of the console for about 10 seconds until it shuts down completely.

2. Unplug the console's power cable. Wait 10 seconds.

Important Be sure to wait 10 seconds. This step resets the power supply.

3. Plug the console power cable back in.

4, Press the Xbox button on your console to turn on the Xbox console.

Solution 2: Download the Xbox mobile app on your phone then try installing and launching the game using the Xbox mobile app and let me know if it works.

If not, there is no official announcement yet about the issue although we had received multiple reports about this already. I would highly recommend reporting it to the game developer for further advice as well. You can contact them using this link, https://portkeygamessupport.wbgames.com/hc/en-u....

Hello BradB_82. My name is Jose.

Hogwarts Legacy cannot be purchased for Xbox Series S. The game is only available for Xbox Series X and Xbox One.

According to a press release from Avalanche Software, the game's developer, Hogwarts Legacy could not be released for Xbox Series S due to performance limitations. The Xbox Series S has a weaker GPU than the Xbox Series X, which could have caused performance issues with a game as ambitious as Hogwarts Legacy.

The Xbox Series S has a weaker GPU than the Xbox Series X. This could have caused performance issues with a game as ambitious as Hogwarts Legacy.

Here are some reasons why Hogwarts Legacy cannot be purchased for Xbox Series S:

Hogwarts Legacy is an open world game with a huge world to explore. This requires a powerful GPU to generate high-quality graphics.

Hogwarts Legacy has a complex combat system that requires a powerful GPU to run smoothly.

Hogwarts Legacy may be released for Xbox Series S in the future, but for now, it's only available for Xbox Series X and Xbox One.

I hope this information has been useful to you and that your doubts have been clarified.

Pops up saying installation stopped.

I'm able to download all the games except hogwarts legacy.

I checked my bank and there’s a transaction for $60 on 12/5/22 and hogwarts legacy was the only game I pre ordered/paid for at that time for that price but when I went to Xbox transaction there’s no payment for hogwarts legacy it’s like I never pre ordered/paid for it

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello Kuba, according to the data that appears on the Xbox website, the release of this version is scheduled for 4/4/2023

https://www.xbox.com/en-us/games/store/hogwarts...