Why is my controller randomly unresponsive?

Hello there!

My name is Jonny and I will be assisting you today!

First, thank you so much for contacting us regarding your inquiry/ concern.

I do look forward to resolving this problem together!

Can you plug the controller into the console and then hold the power button on your Xbox until it fully powers down? Once off, unplug the power cord for a minute. Plug it back in and use the controller to turn it on. Once on, unplug the controller and see if this still happens.

No error message the controller does not turn off, just randomly becomes unresponsive.

Hi there! My name is Darhyl and I’d be more than happy to help you with your query.

I'm sorry you are experiencing this with your Xbox controller.

Kindly try to update the controller's firmware using Windows PC to see if it works according to the official Xbox website: https://support.xbox.com/en-US/help/hardware-network/controller/update-xbox-wireless-controller

"Update your controller on Windows 10/11 by using the Xbox Accessories app:

If you don’t already have the app installed, get it in the Store:

https://apps.microsoft.com/detail/9NBLGGH30XJ3?hl=en-us&gl=SA

Open the Xbox Accessories app.
Connect your Xbox Wireless Controller by using a USB cable or the Xbox Wireless Adapter for Windows.
When the controller is connected, you'll see the message Update Required if an update is mandatory. Install the update.

Things to keep in mind:

The Xbox Accessories app is available only on Windows 10/11.
Updating the controller over Bluetooth is not supported."

Then check if the controller will work properly on your console.

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

Best Regards,
Darhyl

This is an odd one, my controllers have been disconnecting recently as well but for never more than a few seconds at a time, and maybe only once during excessive use. For it to randomly become unresponsive for longer periods makes me believe it may be
a hardware issue?

Hi. My name is Brilliant, an independent advisor, happy to assist you today.

Here are a few troubleshooting tips you can try to resolve your query:
1. Many controller issues can be resolved by putting the controller through a complete power cycle. To power cycle your controller:
1.1. Press and hold the Xbox button for 5-10 seconds, until the controller turns off.
1.2. Wait a few seconds, then press and hold the Xbox button again to turn the controller back on.

2. Connect your controller to the console with a USB cable.

3. Update your controller.

For more details on the above, kindly visit: https://support.xbox.com/help/hardware-network/controller/wireless-controller-solution

I hope this helps resolve your query.