why is my cloud gaming/remote play load for a couple seconds then it turns to a black...

Hello jeff stallings,

Upon checking on our support site, this is a known issue that affects IOS Version 16 and above.

There is currently no ETA for a solution. Please refer to this link for updates Remote play on iOS devices (Known Issue) - Microsoft Community.

Xbox Support

Hello jeff stallings,



Welcome to the Xbox Community Forum. Thank you for sharing your concern with us today, and we hope that all is well. I can see that you are having difficulties with Remote Play. Let me see how I can assist you with this concern.

We will first do our research so we can give you concrete answers about what is causing the problem.

However, in your isolated case, we’d like to know more about it in details so that we can provide a more accurate resolution for you. To start, please provide us information/answer on the following questions:

• What device are you using?
  
• What troubleshooting steps have you done?
  
• Was this working before?
  

So far, from the details you provided, you can try the following steps and let us know the result. You can just skip those you have done already.

Cloud Gamin and Remote Play
Discover cloud gaming and remote play | Xbox Support

How to set up remote play

How to set up remote play | Xbox Support

Troubleshoot remote play gaming

Troubleshoot remote play gaming | Xbox Support

Troubleshoot problems with cloud gaming

Troubleshoot problems with cloud gaming | Xbox Support

Let us know the result and we will get back to you as soon as we can. We may recommend further troubleshooting steps once we have received your answers to the above questions.

Hi there, i am using a iPhone 13 max pro ios 16. And my Xbox is a series x. I have done all of the trouble shooting from unplugging my router and Xbox for 5 minutes and all the other trouble shorting steps and still nothing works. The remote play has never worked for me on my device.

Got into my Fifa 14 game after signing out once my 360 turned on, and then deleting my system cache. Loaded the game and it black screened for about 5 seconds but it eventually loaded and I was then prompted to sign in. Could be a fluke but I hope it helps

I have a similar problem but can't play cloud gaming using my data (5G) when I go to gamepass and click on any game just says install to, but if i connect my mobile to my wifi then it says play.. but if i go to xbox.com/play using my data it run any game like how it was before, no idea why out of the sudden Im having so many issues with cloud gaming or remote gaming and seems are the apps that are glitching so bad.. and when I contacted Microsoft is like the person doesn't even know what is a cloud gaming or what is remote play, so pointless to speak with any of them