Why is my black ops 3 start downloading and then it says installation stoped?

Hi Avery T, my name is Adam.

To start, please provide us information/answer on the following questions:

1. What platform are you playing (Xbox Console, PC or phone)

2. What is the current version and edition of Windows Installed? (Search for WINVER in Windows search to see this)

3. Xbox app and Gaming services version? Xbox app > select Profile picture > Settings > About.

4. What troubleshooting steps have you done?

5. Was this working before?

6. Recent activity or changes made before the issue appeared?

I'll be glad to follow up and help you.
Adam.

Ok, I have the games installed on Xbox 360 and they are backwards compatible. Black Ops 1 shows up on my Xbox One's ready to install same with Modern Warfare 3 but Black Ops 2 and alot of my other games DON'T show up. I don't understand why.

Hi there!

Thanks for the support message.

You don't receive a redeem code for the content actually. When you download Black Ops 3, NUK3TOWN should have automatically downloaded along with it. I recommend going to the in game store on Black Ops 3 to see if it is there. If not, go to "My Games
& Apps" and it will show under "Ready to install"

Cheers!

Level 1

Posted 9 Nov 2015 6:28 AM

I'm installing black ops 3 on my console but when i chose to do the update it start to download and it goes to queue . I've alredy tried to restart and reinstall the game but it is always doing the same.

hey my xbox one restarts every time i try to start black ops 3 can anybody help with that? just barely downloaded it