Why is my Amazon prime video app not downloading?

I fixed the problem. I solved again all of my app, games on my external storage except Amazon prime. And then you have to reboot your Xbox in the settings. Click on delete everything. So that nothing is more saved on it. Then restart, download the update
and then download prime video again. On my Xbox the prime app is now working !

Amazon Instant Video shows any films purchased through Amazon and any Amazon Prime content.

Xbox doesn't have a Prime App, rather Xbox Video which only shows films and shows purchased through Xbox Store.

If films/shows purchased from Amazon aren't showing in Amazon Instant Video app you will need to contact Amazon Customer Support to verify your purchases.

Remember, Amazon Prime content changes so they remove films/shows periodically and add new ones. Amazon Instant Video purchases remain all the time.

I checked the list and have done all they have listed. I have reset the router, factory reset the box, uninstalled and reinstalled the Amazon Prime video.

I have spent 5 hours with amazon support and 2 hours with Xbox support. I have an Xbox One and Xbox One X that have the same problem with Amazon Prime Video.

I can go into Prime Video, select a video, the video will play, I hear the audio but have a black screen.

I have tried the Xbox on two T.V.s. I tried the Amazon Prime Video on the Xbox 360 and it works.

Amazon Prime Video is worked up until 10 days ago. And is the only video app not working correctly.

I have an xbox 360 and live in South Africa, amazon prime video is now available in SA but I cant download the app on xbox, it tells me its not available in my region.

My Xbox One has stopped streaming the video the video portion of Amazon Prime Video. I have worked thru all the the trouble shooting on the xbox and amazon lists.

There was a tweet about problems with ap video

We have received word that Amazon Prime Video UK App is experiencing issues on Xbox One. Our teams are investigating now. We'll update here & on https://t.co/PzAdjUFMJj when we have more info to share.