Why is my account showing as restricted, but there's nobody in my family group?

Discus and support Why is my account showing as restricted, but there's nobody in my family group? in XBoX Accessibility to solve the problem; At some point, I apparently became part of a family group (I think my sister used to use my username but she has her own now). Now, when I go to... Discussion in 'XBoX Accessibility' started by sova.hannah, Sep 23, 2022.

  1. sova.hannah
    sova.hannah Guest

    Why is my account showing as restricted, but there's nobody in my family group?


    At some point, I apparently became part of a family group (I think my sister used to use my username but she has her own now). Now, when I go to purchase Minecraft Reams or even log into the game, I get the "You Need Permission" warning as well as a message about how to ensure my safety settings allow Multiplayer and Clubs. I am the only person on my Family group and am not able to see any options when I navigate to the Family app from my Microsoft account page. How do I get out of this?

    :)
     
    sova.hannah, Sep 23, 2022
    #1
  2. JosefLBohorquez Win User

    Why is my account showing as restricted, but there's nobody in my family group?

    Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
    I'm an Independent Advisor and a Microsoft Xbox user like you.

    Hope you're doing great today despite this Sova.hannah

    Please try this to see if you can gain access to your privacy settings again:

    Create a new account that can be considered as an adult account (try using another web browser or incognito mode).

    Once done, add your main account as organizer via the link below. (you can see in the new account an "add member" button
    https://account.microsoft.com/family/

    Please double check that you select your main account as organizer too, not member.

    Once successfully added, sign out from your account everywhere and restart your PC
    Then log in your account again and try downloading the game.

    Just to double check, please check if birthdate is more than 18 and change it if necessary
    https://account.microsoft.com/profile
  3. Scotty0955 Win User

    Why is my account showing as restricted, but there's nobody in my family group?

    Hello, sova.hannah

    I'm one of the Ambassadors on Xbox

    This seems like a setting problem within the Xbox. Please open your settings and go to the System tab and from there go to Access Restrictions. Make sure the option Access to content is set to Unrestricted.

    Hope this helps :)
  4. MW_448 Win User

    only family organiser cant remove child account?

    Hi, thank you for your response.

    Thanks for clarifying that you can't remove a child account from a family group

    As for the issue in-game, I get the error message 'You can't play with content created by others, change your account settings to play', I get it, whenever I try to play with public content, in every game, liveries in Forza, online in msfs, unable to access dovetail live in tsw3, and cities skylines along with many other games. I've tried everything in my power to try and remove those restrictions, and my age restrictions have been changed through Microsoft family there are practically no restrictions on my account at this point, fewer restrictions than on my friend's accounts and none of them have ever had this issue, the only difference would be that they aren't in a Microsoft family group.
  5. Lucas Lauer Win User

    Login Problems

    Did you try to sign in to https://account.microsoft.com/family/ ?

    Can you send me a screenshot of your account on the webpage above showing that you're not on a Family Group?

    Because if you're not on a Family Group, you should be able to change your privacy settings and shouldn't receive the "why can’t I change my privacy settings?" message.
  6. Bluntman1138 Win User

    Question on Gold Family Pack

    The family pack is Family for families living in the same household. Since 1 account will be the main account and the others will be tied with that account. They all get their own screen name, and you can add existing tags to the family account.

    BE FOREWARNED: If you and a group of friends are thinking of this, consider that there WILL be restrictions on the accounts such as buying MS points directly from the servers and other restrictions as well.
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Why is my account showing as restricted, but there's nobody in my family group?

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