Why is my account recovery request denied?

joe smith3 · Aug 14, 2022

I've sent so many accoutn recovery requests, and the terrible automated microsoft support doesn't help me, my microsoft account is the same as my google account, and the microsoft account got hacked, I STILL HAVE ACCESS TO THE GMAIL AND CAN USE IT TO VERIFY, yet apparently the reset password thing redirects to a russian because he changed my recovery email, I never intended to change this. "Well just send a support ticket", I DID, I explained everything, I explained that I still have access to my gmail, and more. I sent two support tickets in fact, but no matter the information it gets denied, I provided my credit info, xbox console, and more, but apparently microsoft can't help me, I've already contacted chat support who told me to do the ticket thing, which got denied. I have games like minecraft on my account and i don't want to lose it. Why would I suddenly change my recovery email to a russian email when I don't even live in russia.

I'll use a dummy email that isn't mine to explain: *** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. *** is the gmail account, and i sign up to microsoft with it, some time later, my microsoft account gets hacked and changes the recovery email to *** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. ***, I got no notice of this change to my email, note that I still have access to the *** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. *** account, just not the microsoft account. The thing is, the microsoft account name thing literally is my gmail account, so why can't I use it to verify?

:)

Georges C.

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello Joe, I'm sorry about what happened to your account, and what's going on, but as this forum is public viewing and unfortunately as independent consultants we don't have access to there is some data or your account.

As you have already done the account recovery procedure and was unfortunately denied only by contacting support again you can make a retry.

Brian Garrard

Our account is our responsibility. How am I to take responsibility for my account if I’m being denied access to it? If someone can deny access to it that means they have power over it which also makes them responsible. Thanks for reaching out but the question was aimed towards requesting help for this issue that many, many people have faced and continue to face. Blaming the user isn’t productive nor is it customer service also I have received no updates since creating this account to the changes of account recovery and why.

Brad Stull

Yes, all attempts at recovery were denied by the Microsoft account team. The message was that the final update to my attempt of recovery of the account was denied because they couldn’t verify ownership. Several attempts waiting the 24 hour period between attempts. If Microsoft will not transfer the content of an account that they closed then they have stolen the content of that account haven’t they?

Lucas Lauer

Maybe the hacker is someone with access to your phone or you had other two factor authentication method that also got hacked. Or two factor authentication was not properly setup to your account.

Lucas Lauer

Hello, FransArno. Thanks for reaching out! My name is Lucas. I'm an Independent Advisor and a Microsoft user just like you. I'll be happy to assist you today.

If your account security information was changed and the recovery form is not working, unfortunately there will be no other way to recover your account.

No Microsoft employee can help users recovering their accounts. They only instruct you on how to fill the recovery form. So that's the only available option for a hacked account. If you talk to a Microsoft support advocate, he/she will tell you the same thing. They are not allowed and have no access to change anything on a user account. I hope you understand.

If you have any question, please let me know. And again, I'm really sorry about this.

Why is my account recovery request denied?