Why is Minecraft asking me to purchase again after Ive had it for months?

Hi Alex!

We haven't heard from you in 72 hours, so we assume that your issue has already been resolved. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Microsoft Community.

Thank you for understanding.

Regards,

RodelioP.

Hi Alex!

Thanks for reaching Microsoft Community. We're here to help and let's work on this together.

I'm sorry to hear that you're having trouble with Minecraft. It's possible that there may be an issue with your account or with the game itself. To resolve this issue, I recommend that you try the following steps:



1. Make sure that you're signed in to the correct Microsoft account that you used to purchase Minecraft.



2. Check your purchase history to confirm that the purchase was made and that it's associated with the correct account.



3. Try restarting your device and then launching Minecraft again.



4. If the issue persists, try uninstalling and reinstalling Minecraft.



If none of these step's work, please contact live support for further assistance. To contact live support, please follow the guide below:

1. Please use this link: Contact us | Xbox Support
   
2. Scroll down and look at the lower left side if you can see the page matches the country/region you are currently located.
   
3. If not, please select the country/region it is showing and select the correct one among the list.
   
4. Make sure to use to check the available contact times of the support.
   
5. Select the "Contact Us" button
   
6. Select the drop-down menu options that will match your concern.
   
7. The next window will provide you with support articles based on your request and we recommend reviewing the relevant articles before selecting the "See contact options" button.
   
8. On the final window, you will be presented with multiple options. We suggest selecting either the "Chat online" or the "Request a call" options to speak with someone. Be sure to provide as much detail as possible.
   
9. If you cannot get connected to the support, please use the Virtual Agent and enter this exact phrase, "Talk to an agent".
   
10. Should you encounter same issue and have an error message please let us know so we can forward your findings to the Internal Support Team.
    

Hope this helps!

Regards,

RodelioP.

Hi Samy I've also seen the suggestion of installing the game on the primary hard drive; I would follow this if my primary drive hadn't so little storage . I've also tried many times removing my account and logging back in with my Microsoft account from the launcher and it still only showed "play demo". I can only hope that Mojang fixes the problem soon. Thank you for your help anyhow, Samy! It's nice to know that I'm not the only one experiencing this issue at least.

You're welcome, mate. Sorry for the inconvenience. Hope this is fixed quickly.

I'm Samy an independent advisor. Welcome to the Xbox community. How are you?

It is a known issue and Mojang is working to fix this bug in the new launcher. They also recommend installing the launcher on your primary hard drive.

I also recommend this step.

Open the launcher, go to settings>accounts>click the 3 dots, and remove all accounts connected to the launcher. You will return to the log-in screen, log in with the Microsoft account you used to migrate your account, and see if that resolves the issue.