Why is it taking a week for 1 custom profile picture to change from xbox app

Hi there! This is Ronnie, an independent advisor.

Nice to meet you and I hope you are having a great day!

I understand you need help with your gamer picture problem.

There are times that it does happen to take longer than usual but it really depends on the picture you have uploaded if it needs to be investigated or not.

Try to change the size of your gamer picture then save it. After that, try uploading again. Or try using a different gamer picture to check the difference of the upload time.

You can also do this on the Xbox or on the Xbox app.

For more information, check here:

https://support.xbox.com/en-US/help/account-pro...

I have a custom pic 1 download the xbox app take a photo or download the photo 2 go to profile change add custom picture

On the xbox phone app click on your profile and when on it click customize profile and change gamer picture then his choose from gallery

Hi Fidaay,

Thanks for get back to us. I'm sorry to hear the issue is persisting when trying to upload your own picture on your Xbox App. I struggled a bit myself when trying to customize my gamer pic with my own picture. The way I was able to get the Xbox app to give
me the option to upload my own image and allowed me to do it was through the Xbox App on my phone.

If you're able to I would suggest to install the Xbox App on you phone and sign in and try to customize your gamer picture through there.

Follow these steps:

1. Select Sign in, choose your profile, then select My profile.
   
2. Select Customize profile > Change gamerpic. (You’ll need to select
   Switch to gamerpic first if you’re replacing your avatar with a custom image.)
   
3. Select Upload a custom image and choose one to use from your connected device or OneDrive.
   
4. Select Upload.

Also, here is a Forum article from Windows'Changing
your profile picture on the Xbox App'

Note

Custom images are only available for adult Microsoft accounts.

Hello ☭ ✞, I am an independent advisor and I would be happy to help you today. My name is Khaji

I'm sorry you're having trouble updating your profile picture on Xbox.

Restart your console: Go to the Xbox app, select your profile, click Settings, choose Console Info, then select Reset Console. There will be a message asking if you want to Reset and delete everything or Reset and keep my games and apps

Change your profile picture via the Xbox console: Press the Xbox button on your controller to open the guide. Go to Profile & System, select your profile, and then select My Profile. Select Customize Profile > Change Player Picture. Choose your gamer image from the selection shown, or select Take a photo of my avatar or Upload a custom image

Upload a custom image: To upload a custom image, connect a USB device with the JPG or PNG image you want to use. Note: Custom images are only available for adult Microsoft accounts

Change your profile picture through the Xbox app on mobile: You can also change your gamer picture any time you want using the Xbox app on mobile. Choose from the Xbox Gamer Image Library, or add your own image directly from your mobile device

If after this you can't solve the problem, I will be here to continue helping you,
but remember and keep in mind that I am a Player just like you
than with little more knowledge regarding Software and Hardware.