Why is it saying i don't have gold and i cant add gold?

SN0KEFLAKE · Apr 25, 2015

I cant play online because it says i don't have a gold account.
But when i go to renew my gold subscription it tells me that i cant have more than one of this item and gives me this code.
PBR40441
902db405-16aa-43d0-ba0a-a3368bc12243
I can't find anything online about it.
What is going on?

:)

XBF Leonzo G · Apr 25, 2015

I purchased Xbox live gold but it is saying I don't have it!!!!!

Hello thekestnerfam!

Thank you for bringing this issue to our attention. We recommend removing your account from the console and downloading it back. If you have an Xbox One, you can follow this article

How to add or remove a Microsoft account on Xbox One to help manage your account. You can also try power cycling the console by holding down the power button on the front of the console for ten seconds. If all else fails, you can contact our

Xbox Phone Support Team in order to have them look into your account for any issues. Be sure to let us know the results!

Hubert171 · Apr 25, 2015

I purchased Xbox live gold but it is saying I don't have it!!!!!

Excuse me but I've been having the exact same problem now and it's been over 24 hours since I purchased 1 month of xbox live gold and it still won't let me play online, and yet every person that I see has had the same problem, the only answer that xbox
support can come up with is "remove your account and recover it again", even though I've already done that, reset my xbox, tested my internet and multiplayer connection, restarted my console, launched multiplayer games over and over again to no avail, and
am STILL completely unable to access any multiplayer interactions THAT I PAID FOR.

FearedNightmare · Apr 26, 2015

Try removing and redownloading your account on your Xbox One and if that didn't solve it , it might be best to contact Xbox live Support by phone

FearedNightmare

Try removing and redownloading your account on your Xbox One and if that didn't solve it , it might be best to contact Xbox live Support by phone

WAR SIMPLETON63

I cant add gold to my account so i can play MCC. Why was my account. Hacked. Whats going on?

WPAK

Hi there,

please double check http://account.microsoft.com/services to see if the subscription is showing there.

If the subscription shows, try the following steps

Remove profile from the console (Make sure you know the account credentials for the account, since you will need them later)

Perform the manual power cycle steps like mentioned on the following link, be sure to wait at least 60 seconds before powering on again:
http://support.xbox.com/en-us/xbox-one/console/power-cycle-console

Redownload your profile

If these steps fail, then its best to contact Xbox Support (via Phone or Microsoft Support Chat) at

http://support.xbox.com/contact-us

Let us know the results

Misses Quinzel

Hey there, FurtiveCrib2007!

I'm sorry to see any billing issues! We are unable to assist with those here on the forums. If the
Subscriptions & services page is saying that you currently have Gold, and

removing and re-adding your profile on the console doesn't work, you will want to
contact us via phone or chat for further assistance.

Please keep me updated on the situation! If phone/chat are unable to assist you in a way that is your satisfaction, we can see what other options we have here.

--------------------------------------

Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines and if you're a member of the Xbox Insider Program, check out the Xbox
Insider Program Forums for help with Insider Program troubleshooting.

Miss Ghidorah

Hi Haszed,

Sorry to hear about any frustration this may have caused. Unfortunately, we're unable to assist with Xbox Live Gold and billing issues here on the public facing forums. You will need to speak directly with phone
or chat support for further assistance.

If you have any additional Xbox related questions, please do not hesitate to ask us! We're here to help.

_______________________________________________________

Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox Insider
Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky HERE for the best info.

Why is it saying i don't have gold and i cant add gold?