Why is it impossible to get any support from microsoft

lauren dummett · Jun 13, 2025

I have been searching for a help chat for over an hour. I just want to chat with a real person or just send in a ticket but this seems impossible everytime i just get sent back to that useless 'self help' page and i am sick of it.

My problem:

I migrated my old mojang account to be a microsoft accout ages ago now back in april on the 14th the gmail that was used for this microsoft account was hacked so they got into my microsoft account and i did not know this until when i tried to log in yesterday i saw that the recovery email was NOT any of my emails. i tried the account recovery method at the time and im not sure if it even got send to them.

If anyone could help me talk to a REAL person at microsoft support I'd be very grateful.

:)

Smwutches

You would have to request a call back at http://support.xbox.com/contact-us if you don't see that option, change the category/topic until you do.

eugeniu olaru

It is incredibly complicated to get support from Microsoft. Practically impossible. I am trying to reach a human to solve the issue I have but no success. I might not be the smartest man, but this is why we procure Microsoft services isn't it ??

Guillaume Lafond1

1) I wasn't asking for refound for the game, since I didn't bought it as you said. I mentionned it in my post, I'm looking for a refound on Premium only.

2) I didn't consume it, I have a total of 0 minutes played with the Digital game. I'm sure they have access to this data to confirm it.

3) When it didn't work with game pass, I tried downloaded it on Steam. didn't work neither but had my refound confirmation within 1 hour.

In due respect, it seems you didn't really read my post or red it too fast.

ngocphi

Well first it's DLC not.a game

Premium.is a DLC package and you can't refund starfield because you didn't buy the game

Generally you can't refund DLC because once you consume it you can't refund it

You have to look up starfield premium on your order history

Guillaume Lafond1

Hello Darhyl,

Thanks for reply, but I srill feel helpless since again I hit a wall.

what you propose me is to try again what I did a dozen times on different days, I mentionned it already in my 2).

I always hit an error message when I do what you propose, something like : "We currently have a problem to give you the needed support please come back".

Now days pass and I can only see Xbox telling me soon "14 days are gone since your buy, sorry no refound.

Can I have a phone call from your side or a email that isn't a bot I can't reply to?

Thanks

Why is it impossible to get any support from microsoft