Why is Hogwarts Legacy not appearing in my owned games library after I preordered the other...

Which edition did you buy

There is two

Legacy and legacy gold

Legacy had both

You just need to find the xbox one copy in yoir ready to install library

I bought this version - https://www.xbox.com/en-in/games/store/hogwarts-legacy-xbox-series-x-s-version/9mt5nj5w7b8z

Should have bought this one - Hogwarts Legacy: Digital Deluxe Edition - https://www.xbox.com/en-IN/games/store/hogwarts-legacy-digital-deluxe-edition/9MW10GX140N1/0010

Thank you for helping out.

Thanks

Hi, thanks for letting me know that I'm not the only one with an issue launching it.

However I've done everything you said but didn't solve the issue of hogwarts legacy xbox one disappearing from my Owned games after uninstalling it. and yes it does say that the order was completed (I had the digital deluxe version) So now I don't know what to do as I should most definitely have it in my Owned games library.

Did you try just going to the game on the store?

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

We need to make sure that you're signed in under the correct account where you pre-ordered the game. Please follow the steps below:

Go to Profile & system > Settings > Account > Payment & billing > Order History.

Once confirmed, remove and re-add your account and then check again.

"REMOVE ACCOUNT​​​

​​​

1. Press the Xbox button to open the guide. ​​​

2. Select System > Settings > Account > Remove accounts. ​​​

3. Select the account that you want to remove, and then select Remove to confirm. ​​​

4. When you're finished, select Close. ​​​

​​​

POWERCYCLE CONSOLE​​​

​​​

1. Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will turn off. ​​​

2. Turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller. ​​​

​​​

ADD ACCOUNT​​​

​​​

1. Press the Xbox button to open the guide. ​​​

2. Select your gamerpic in the upper-left corner of the screen, move all the way down and select Add new. ​​​

3. Enter the Email address and the password.​​​

4. Read the Microsoft Service Agreement and Privacy Statement, and then select I Accept. ​​​

5. Follow the steps to configure your Sign-In & Security preferences to add your Microsoft account to your Xbox console.​​​"

The standard version is also already in the store and available for preorder. https://www.xbox.com/games/store/hogwarts-legacy-xbox-one-version/9p3q1z2fh6fd