Why is DLC I purchased showing as not available when I go to order history

Hello AndreeaRagalie, sorry to hear you're having trouble.

Please first log in to https://account.microsoft.com/billing/orders and use the filters on the page to adjust the date range and search back to find the items. Make sure the purchase is listed as Completed.

If it's not installed on your console and you did buy it then please highlight the game on the dashboard and press the Start button on your controller. Select Manage then click on the game icon on the next screen.

On this final screen choose Select All then Save to install any missing content.

If it's part of a season pass then make sure you add the items first from within the in game menu.

Hello Murd3rspark, this is Manuela. I'm an Independent Advisor and community user like you, ready to assist with this.
Not a Microsoft employee.

I’m sorry to hear you’re having trouble when trying to access to some Conan Exiles DLCs. Let’s try to sort this out.

However, before that, I would like to ask the following questions:

What are the DLCs you purchased?
When did you purchase these DLCs?
Please check if you're able to see the DLCs in your Microsoft account order history with the status “completed”:
https://account.microsoft.com/billing/orders

If maybe you're not able to see the DLCs listed there, make sure to change the filter "ordered within" to "all available", and if you have more than one email address check the order history on each one.

If you're on Xbox 360, check your download history by going to settings - account - download history to see if it is there, and check on account.microsoft.com and select payment and billing - order history, to see if the order has gone through. If it shows as gone through, make sure you are signed in with the account that was used to purchase it, and try downloading the DLC again.

Go to account.live.com and check your order history if the DLC is shown in your previous purchases.

Hi Trey! My name is Darhyl and I’d be more than happy to help you with your query.

I'm sorry you are experiencing this with your purchased DLCs.

Kindly confirm if the DLCs were purchased under your account by signing in to account.microsoft.com > go to payment and billing > order history > select the date of range when you purchased them.

If it doesn't show up, this means that the DLCs were purchased from a different Microsoft account. Try to check your other accounts' order history for verification.

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

Best Regards,
Darhyl