Why is DLC I purchased showing as not available when I go to order history

Discus and support Why is DLC I purchased showing as not available when I go to order history in XBoX Games and Apps to solve the problem; Hi, I just purchased a DLC and while it shows in my order history on xbox, when I go to Order History - click on it and go to store it shows as... Discussion in 'XBoX Games and Apps' started by AndreeaRagalie, Mar 8, 2025.

  1. Why is DLC I purchased showing as not available when I go to order history


    Hi,

    I just purchased a DLC and while it shows in my order history on xbox, when I go to Order History - click on it and go to store it shows as unavailable. On Store I only see the bundles and game +dlc but I already have both. Also dlc shows it needs main game but I have it installed and played it multiple times.

    Thanks,

    Andreea

    :)
     
    AndreeaRagalie, Mar 8, 2025
    #1
  2. Onyx Is Here Win User

    Why is DLC I purchased showing as not available when I go to order history

    Hello AndreeaRagalie, sorry to hear you're having trouble.

    Please first log in to https://account.microsoft.com/billing/orders and use the filters on the page to adjust the date range and search back to find the items. Make sure the purchase is listed as Completed.

    If it's not installed on your console and you did buy it then please highlight the game on the dashboard and press the Start button on your controller. Select Manage then click on the game icon on the next screen.

    On this final screen choose Select All then Save to install any missing content.

    If it's part of a season pass then make sure you add the items first from within the in game menu.
  3. WattyNuela Win User

    Xbox series X : Conan DLC are shown as "app not installed" in the store and not able to craft any DLC in the game

    Hello Murd3rspark, this is Manuela. I'm an Independent Advisor and community user like you, ready to assist with this.
    Not a Microsoft employee.

    I’m sorry to hear you’re having trouble when trying to access to some Conan Exiles DLCs. Let’s try to sort this out.

    However, before that, I would like to ask the following questions:

    What are the DLCs you purchased?
    When did you purchase these DLCs?
    Please check if you're able to see the DLCs in your Microsoft account order history with the status “completed”:
    https://account.microsoft.com/billing/orders

    If maybe you're not able to see the DLCs listed there, make sure to change the filter "ordered within" to "all available", and if you have more than one email address check the order history on each one.
  4. StuartATrueRed Win User

    Purchased DLC on Xbox 360 is not showing up as purchased on my console.

    If you're on Xbox 360, check your download history by going to settings - account - download history to see if it is there, and check on account.microsoft.com and select payment and billing - order history, to see if the order has gone through. If it shows as gone through, make sure you are signed in with the account that was used to purchase it, and try downloading the DLC again.
  5. Exodus Scalpel Win User

    Minecraft texture packs not showing up

    Go to account.live.com and check your order history if the DLC is shown in your previous purchases.
  6. Darhyl Amizola Win User

    I downloaded Black Op2 and the DLC are installed however it’s saying I haven’t purchased them from the store, why is that?

    Hi Trey! My name is Darhyl and I’d be more than happy to help you with your query.

    I'm sorry you are experiencing this with your purchased DLCs.

    Kindly confirm if the DLCs were purchased under your account by signing in to account.microsoft.com > go to payment and billing > order history > select the date of range when you purchased them.

    If it doesn't show up, this means that the DLCs were purchased from a different Microsoft account. Try to check your other accounts' order history for verification.

    Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

    Best Regards,
    Darhyl
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Why is DLC I purchased showing as not available when I go to order history

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