Why is cancelling subscriptions so difficult?

Discus and support Why is cancelling subscriptions so difficult? in XBoX on Consoles to solve the problem; MS, get it together guys. There's a reason people view the company as shady and greedy. Website works perfectly fine, but the second you venture into... Discussion in 'XBoX on Consoles' started by HollowedGrave, Jan 22, 2018.

  1. HollowedGrave
    HollowedGrave Guest

    Why is cancelling subscriptions so difficult?


    MS, get it together guys. There's a reason people view the company as shady and greedy. Website works perfectly fine, but the second you venture into managing subscriptions the site crashes with a hard thud. I want to cancel my game pass subscription. Be
    too convenient to cancel from the console itself. Site crashes when I try from my PC's browser. Xbox support on twitter doesn't reply. So here I am now, having to write a forum post for something that shouldn't take me more than five seconds.

    This is what I see when I try to manage subscriptions.

    This page isn’t working
    account.microsoft.com is currently unable to handle this request.

    HTTP ERROR 502

    Get your **** together microsoft.

    :)
     
    HollowedGrave, Jan 22, 2018
    #1
  2. EggsBoxJuan
    EggsBoxJuan Guest
    EggsBoxJuan, Jan 22, 2018
    #2
  3. MartialGuitar58
    MartialGuitar58 Guest
    Gold Live

    Was charged,and the subscription is not in use and the xbox asked to return the funds,cancelling the subscription
     
    MartialGuitar58, Jan 22, 2018
    #3
  4. WPAK
    WPAK Guest

    Why is cancelling subscriptions so difficult?

    Hi there,

    the best (and possibly) quickest option in case the website isn't working for you for subscription related stuff is to contact Xbox Support via Phone or Microsoft Support Chat. They are the ones that can cancel/stop a subscription for you too.

    See the following link to get the Phone number details, make sure the country in bottom left corner matches your region to see the correct details: Customer Support

    Side note: Regarding the website not working, be sure to try it on different browsers too. The link where you should be able to cancel is
    http://account.microsoft.com/services
     
    WPAK, Jan 22, 2018
    #4
  5. WPAK Win User

    Why is cancelling subscriptions so difficult?

    Hi there,

    the best (and possibly) quickest option in case the website isn't working for you for subscription related stuff is to contact Xbox Support via Phone or Microsoft Support Chat. They are the ones that can cancel/stop a subscription for you too.

    See the following link to get the Phone number details, make sure the country in bottom left corner matches your region to see the correct details: https://support.xbox.com/contact-us?isChatCallAvailable=false

    Side note: Regarding the website not working, be sure to try it on different browsers too. The link where you should be able to cancel is
    http://account.microsoft.com/services
  6. FreakRoach Win User

    Its impossible to "cancel" Live Gold??!!

  7. EzequielNeves19 Win User

    Why Do you make canceling a subscription Difficult.

    Hello Jeremy how are you?

    My name is Ezequiel I'm an Independent Consultant.

    Canceling a subscription is very easy and fast, you can cancel from your cell phone, computer or console.

    To cancel your subscription on the Xbox console:
    Press the Xbox  button to open the dashboard.
    Go to Profile & System > Settings > Account > Subscriptions.
    Choose the subscription you want to manage and follow the steps to cancel. If you qualify, you may be asked to initiate a refund for your subscription.

    To manage your desktop or mobile browser subscription:
    Sign in to account.microsoft.com.
    In the Subscriptions section, select View all subscriptions and select Manage next to the subscription you want to cancel.
    Select Cancel Subscription or Disable Recurring Billing. Disabling recurring billing will grant your subscription benefits for the remainder of the payment cycle without re-charging for a renewal.

    https://support.xbox.com/help/subsc...ions/cancel-recurring-billing-or-subscription
  8. Tezzarrific Win User

    Why Do you make canceling a subscription Difficult.

    log into microsoft account, click subscriptions link and turn off auto renew, also option to cancel, easy as can be.
  9. Puppy Fujo Win User

    Xbox Live Billing

    Unfortunately you will have to pay the past due balance by credit card before you will be able to. It is not difficult to cancel a subscription. You should go to your Subscription page of your Microsoft account and stop automatic billing and then it cancels
    the subscription instead of renewing it once again.
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Why is cancelling subscriptions so difficult?

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