Why I will never use a credit card again to pay for the XBox Live Gold Subscription

I should have paid better attention at the time of linking my credit card to my nephew's Xbox Live Gold subscription.

My credit card statement shows a renewed Xbox Live Gold subscription fee in the amount of $59.99.

Now it's onto a disputed charge with the credit card company.

Here's my chat with the MSFT rep on Tuesday, August 13th, 2019, 22:24:

ene R has joined the chat

Microsoft Answer Tech

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Thanks for contacting Microsoft Xbox Support, my name is Rene, I hope you are doing great today, how can I assist you?

cancel my XBox Live Gold subscription

Unfortunately, in the heat of the moment, I added my credit card number to my nephew's Xbox account.

I am unable to login to Xbox because my current Microsoft profile is not affiliated with this credit card

I should have paid my nephew cash for the subscription and had a parent enter their credit card to maintain the subscription.

There is no telephone number to remove my credit card number from the nephew's account.

https://support.microsoft.com/en-us...or-turn-off-recurring-billing-for-subscriptio

https://support.microsoft.com/en-us...-for-subscriptio?fref=services_help_cancelSub

and these support links don't help b/c I don't have access to my nephew's account

HI and thanks for sharing all what happened at this time, I know you might fell frustrated for the situation

But I would love to do my best to see what can be done now that I am here with you.

So the subscription you want to cancel is you nephews subscription correct?

Yes. I was just billed $59.99 . I discovered this on my credit card statement

and no longer wish to pay for the subscription.

OK, is there a way we can get acces to his account?

These online support reference aren't helpful. It would be if I used my Xbox account to match with my credit card

https://support.microsoft.com/en-us/help/4027815/microsoft-account-cancel-or-turn-off-recurring-billing-for-subscriptio

https://support.microsoft.com/en-us...-for-subscriptio?fref=services_help_cancelSub

Do you have his gamertag or email> that will be the easies way to go ahead and help you out with more steps

No. no way to contact my nephew. Family is going through a divorce.

and there family and religious issues afoot.

No. There is no means to contact my nephew.

No. None of the details. All I have is my credit card number to match the payment with the account

OK

So?

IN this case of course I want to help you out!.

but?

And I am trying to see any other step, what it is stoping us is the fact that we need to acces that account

to make sure we can request a refund for that charge

keeping the window open...

Sorry to insist is there a way we can access to your nephews account?

I understand the issue on the family side but I really want to help you. and it is the only way to do it. the other way is that you will need then to go to your bank to dispute the charge.

Here' s the plan: I will file fraud charges with the credit card company and if I go to the MSFT Shareholders meeting, I will yell and scream about this. Sounds like we've wrapped this up.

THat's really too bad because I enjoy the MSFT Dividends and typing from a surface tablet

So... the process is now up to the credit card company and I'll dispute the charge of $59.99. Have a good evening.

:)