Why I can't download my Xbox 360 profile?

Hello Emiliano.

Unfortunately, I don't have any further troubleshooting to offer.
There are many knowledgeable users active on the forum and I hope that someone else can offer further insight on your issue.

Thanks,

Arturo.

I made the outlook.com account and I use my app password, and it also didn't work. It still says the same thing. (Btw, I had to cancel my 3-month subscription because of this)

Maybe my gmail is having some problems?

Emiliano, can you try adding a new alias to your Microsoft account?

Go to Add an alias (https://go.microsoft.com/fwlink/p/?linkid=864833). Sign in to your Microsoft account, if prompted.

Under Add an alias, select: Create a new Outlook.com email address and add it as an alias.

Select Add alias.

Once the new alias has been added, go to https://go.microsoft.com/fwlink/p/?linkid=842796 and select the new alias as a way to sign-in

Then, try to download your profile on the Xbox 360 by using this new alias instead.
You may find helpful to try to use first the recently created app password instead of your regular password.

Reference link: https://support.microsoft.com/offic...look-com-459b1989-356d-40fa-a689-8f285b13f1f2

Hi, Emiliano. I’m Arturo, and I’ll be glad to provide some assistance with your concern today.

Would I know if you tried to create an app password? (Make sure two-step verification is still enabled for your account)

Please follow the steps below to create an app password:

Go to the Security basics (https://account.microsoft.com/security) page and sign in to your Microsoft account.

Select More security options.

Under App passwords, select Create a new app password. A new app password is generated and appears on your screen.

After that, please wait a couple of minutes or hours before trying to download your profile on the Xbox 360.

Reference link: https://support.microsoft.com/accou...fication-5896ed9b-4263-e681-128a-a6f2979a7944